Pearson
Advanced Associate, Customer Success
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Advanced Associate, Customer Success | Education Digital Account Management (Hybrid)
About Pearson
We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale.
We believe that wherever learning flourishes, so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. Through innovative solutions, we turn lectures into engaging experiences, textbooks into interactive lessons, and curricula into personalised learning journeys. Our bold thinkers and innovators explore new frontiers in education, pushing the boundaries where technology meets pedagogy—sparking opportunities for global and personal growth.
Whether catering to one student or an entire school community, we drive impactful change by prioritising creativity, adaptability, and partnership. Our every innovation is seeds of learning, the catalyst for discoveries—big or small—that shape the world’s future.
About the Role
Overview
This is a permanent, term-time role (195 days per year), working 37.5 hours per week.
Join our internal account management team—a dynamic, high-performing group where we maximise opportunities for schools to have a positive experience using our digital services. Our goal is to cultivate strong, trusting relationships from headteachers to subject leaders and coordinators, ensuring their continued use of our services and fostering ongoing growth.
You will be a key point of contact as we help decision-makers unlock the full value of our products, keeping schools engaged year after year. By understanding their unique challenges, you’ll paint a picture of sustained benefits, enabling your partners to achieve impressive outcomes in children’s attainment.
A Day in the Life
As an Advanced Associate, Customer Success, you will:
- Strategically target schools based on CRM data & internal analytics, prioritising retention of our loyal customer base.
- Effectively allocate your time to stay connected with school contacts.
- Engage with headteachers, subject leaders, and coordinators to tailor solutions to their needs, propose quotations, and maximise product penetration across stakeholder groups.
- Proactively spot opportunities for expanding Pearson’s impact—through inbound and outbound outreach, content, and partnerships.
- Compete domestically with confidence in delivering remote collaboration sessions (via desktop sharing).
- Keep your curriculum knowledge and product expertise razor-sharp, ensuring every interaction delivers clarity and conviction.
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Ideal Candidate
You’ll thrive as a part of our team if you:
- Have a genuine passion for education—why history matters, or how mathematics unlocks problem-solving skills.
- Have demonstrated proven success in sales-driven roles, whether in telesales, retail, or any environment where target achievement and goal-scrubbing energise you.
- Thrive in organisationally challenging settings—your superior focus and adaptability ensure tight deadlines and vast information intake never overwhelm you.
- Are a people-person, skilled at influence and relationship-building, who derives satisfaction from aligning school priorities with real-world impact.
- Bring an innovative yet persistent attitude, elevating value prop across key decision-makers at every touchpoint.
Offers for preserved conversation come straight from leading names in education now you look forward to developing your skills and contributing to even more meaningful collaboration that supports ambitious teachers and their care.
Rewards & Benefits
Pearson operates with two-way accountability. Given the high expectations, our reward package matches the difference you create.
By joining the Pearson family, you become a part of our community, where individual needs inspire continuous innovation. Here’s what you’ll benefit from:
- Flexible scheduling tailored around school term-time (approx. 195 days per year).
- Annual bonuses to support further ambitions.
- A generous pension match & employer doubling—up to 16% depending on your age—so retirement planning feels seamless and engaged.
- Leaf coverage for personal outreach, stretching to parental support through generous maternity, paternity, and family care leave policies.
- Flexible working arrangements, enabling full or part autonomy in how you structure your day.
- Stock and share purchase plans, reflecting our commitment to thoughtful rewards.
- Staff discounts on education resources, technology, and myriad corporate products.
Get help with your application
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For full details of our global UK- and region-specific offerings, explore Pearson Jobs – Benefits.
Additional Information
This role offers hybrid working flexibility with a base in Oxford. Applicants who can commute to Oxford on an ad-hoc basis are strongly encouraged to apply.
As a global learning company, Pearson’s diversity and inclusion ethos mirrors the world leaders we empower while fostering environments where every team member uncovers their true potential.
About Pearson’s Commitment to Inclusion
At Pearson, our mission is to unlock the power of learning for every individual across the globe. This is only possible through diversity, inclusion, and equality. We are actively seeking talent with varied backgrounds and perspectives to enrich our teams and uphold our reflection philosophy: representing and serving the learners and communities we engage with—because one size never fits all in shaping effective solutions, innovative solutions, and forward-thinking partnerships.
Equality Statement
Pearson is an Equal Opportunity Employer and a member of E-Verify, committed to expanding talent pools across underrepresented groups. Your employment decisions are based purely on qualification, merit, and business need. We welcome applications from:
- protected veterans
- individuals with disabilities (defined by VEVRAA and Section 503 of the Rehabilitation Act)
- other categories legally protected under applicable law
If you’re unable to access our career site due to a disability, your request for reasonable accommodations is welcome. Please contact: TalentExperienceGlobalTeam@grp.pearson.com for assistance.
Apply Now
Location: Hybrid – Base in Oxford Job Family: GOTOMARKET Organization: Assessment & Qualifications Schedule: FULL_TIME Remote Frequency: None (on-site etailings) Req ID: 24757
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