Pearson
Advanced Associate, Customer Success
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About Pearson
We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale.
We believe that wherever learning flourishes, so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop-based lessons, we are always re-examining the way people learn best, whether it’s for one child nearby or an education community across the globe. We are bold thinkers and innovators, motivating each other to explore new frontiers in an environment that supports and inspires us to always be better.
By pushing the boundaries of technology—and each other—we create learning experiences that become catalysts for the world’s innovations, both personal and global.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create effective solutions for learners around the world. Our workplace fosters diversity, inclusion, and an environment where people can be themselves to better reflect and serve our customers and learners.
Your Opportunity
This is a permanent, term-time role (195 working days per year), with a commitment of 37.5 hours per week:
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- Join our high-performing, internal account management team that maximises opportunities to ensure schools have a positive experience when using our digital services.
- Build a supportive and trusting relationship with schools.
- Collaborate with key decision-makers—such as headteachers, subject leaders, and coordinators—to help them maximise the benefits of our services and encourage ongoing use year after year.
- Understand schools’ challenges and communicate the long-term value of Pearson’s products and services in raising children’s attainment.
A Day in the Life of an Advanced Associate, Customer Success
- Develop strategies for targeting schools, using data, CRM, and analytics to identify conversions that retain a loyal customer base.
- Effectively manage your time to maintain close relationships with schools.
- Engage with decision-makers through discussions on their needs, proposing tailored solutions and quotations, and increasing customers’ value from our products to ensure annual renewals.
- Proactively identify opportunities to expand the impact of Pearson’s services through a mix of outbound and inbound communication.
- Utilise technology confidently—such as managing remote meetings with desktop sharing.
- Continuously update your familiarity with curricular trends and our products to align with the best solutions for customers.
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Requirements for Success
Our ideal candidate demonstrates the following:
- A genuine passion for working within the education sector.
- Proven success in a sales-target-driven environment, which may include telesales, retail sales, or other roles where performance-based targets are key.
- Strong organisational skills and the ability to absorb new information efficiently and deliver it effectively to decision-makers.
- A positive and driven attitude toward interpersonal connection, influencing stakeholders, and supporting schools in achieving the best outcomes for their pupils.
Rewards and Benefits
We invest in your success with top-tier benefits tailored to meet the needs of our diverse teams and their families:
- A schedule aligned with school term-time (195 annual days).
- Annual bonus incentives to reward performance.
- Generous pension scheme (with contributions matched and doubled, reaching up to 16% depending on age).
- Maternity, paternity, and family care leave, along with flexible work arrangements.
- Stock/share purchase options.
- Specialised employee discounts.
- For detailed information about UK-based benefits, visit the Pearson Benfits UK Page.
Note: This role will be based primarily at home, with occasional visits to office locations, including Oxford, whenever necessary.
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