Honeywell Aerospace
Advanced Field Service Engineer
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An exciting opportunity has become available for an experienced and highly skilled individual to join our EMEAI Aero Technical Support team in an Advanced Field Service Engineer - Mechanical role where you will drive customer satisfaction and an effortless experience.
You will investigate and resolve technical issues raised by customers from across the aviation industry, to include airlines, operators, MROs and aircraft OEMs. You will provide technical support to Honeywell Aerospace’s array of mechanical & electro-mechanical products remotely as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organisational knowledge by capturing and sharing knowledge gained during the issue resolution process.
Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.
Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.
Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next. Every horizon. Every mission. Every day.
Honeywell Aerospace products and services are found on aircraft across commercial aviation, defense and space — from engines and cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance and deliver a better experience for the people on board.
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As aviation continues to evolve, we're also developing systems to support autonomous and supersonic platforms, bringing the same focus on safety and efficiency to the next era of flight. With approximately 36,000 employees worldwide and net sales of $17.4B in 2025, Honeywell Aerospace is one of the largest dedicated aerospace companies in the world. Explore our businesses: https://www.honeywellaerospace.com
Control Systems develops the thermal and motion control systems that help aircraft take off, land safely and protect the people on board. With more than 10 million passengers per day flying on aircraft equipped with our products and more than 75% of commercial flights beginning with our engine start systems, Control Systems reaches farther across the aviation industry than most people realize.
Key Responsibilities:
- Being single point of contact/customer focal of assigned customers for Honeywell Aerospace products and/or system technical issues.
- The Advanced Field Service Engineer shall be knowledgeable on all Honeywell Mechanical/Electrical product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment.
- The FSE will work directly with customer personnel and must demonstrate adaptability to diverse cultural environments.
- Provide multi-disciplinary technical expertise (mechanical and avionics) and operational guidance to help customers achieve proficiency in operating and maintaining Honeywell products.
- Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Honeywell products and services.
- Interpret and communicate technical support data; provide on-the-job training; act as liaison between Honeywell Aerospace and customer personnel.
- Monitor fleet status, respond to customer requests, and research and resolve technical and operational issues.
- Serve as a customer advocate, maintaining a positive attitude in crisis situations and working independently with minimal supervision.
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MUST HAVES:
- Candidates should have experience in flexible, demanding environments requiring prompt responses to ad-hoc customer requests.
- Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision is essential.
- Bachelor’s degree in engineering or related technical fields or 10 years of experience in lieu of degree.
- 7+ years of experience troubleshooting mechanical and electro-mechanical systems on business, commercial, and/or military aircraft.
- Experience in a customer facing role.
Our Offer
- Opportunity to work on cutting-edge technologies with global impact.
- A collaborative and innovative environment within a world-leading technology company.
- Professional development and career growth opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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