Main Responsibilities

Clinical Practice

• Conduct advanced clinical assessments within a virtual care setting, considering physiological, psychological and social factors affecting health and wellbeing.
• Formulate and implement evidence-based management plans for patients presenting with acute and chronic MSK conditions.
• Request and interpret appropriate diagnostic investigations, including MRI and X-ray imaging, understanding the limitations and clinical relevance of findings.
• Utilise advanced clinical reasoning to identify red flags, serious pathology and patients requiring escalation or onward referral.
• Manage the interface between virtual and face-to-face services, identifying when physical assessment or specialist review is clinically indicated.
• Maintain a small virtual caseload to ensure ongoing clinical credibility, expertise and understanding of service delivery.

Clinical Governance, Quality and Patient Safety

• Act as the Clinical Governance Lead within the MSK Clinical Operations Team.
• Serve as the primary clinical contact for complaints, incidents, concerns and investigations relating to the MSK service.
• Lead and coordinate the clinical review of complaints and investigations, ensuring timely, robust and evidence-based responses.
• Undertake Duty of Candour discussions with patients and families, as required, following clinical incidents, investigations or identified patient safety concerns.
• Provide expert clinical input into complaint responses, incident reviews and governance reports.
• Work closely with the Risk and Compliance Team to support the investigation and management of clinical risks, incidents and concerns.
• Collaborate with the Clinical Excellence Team to ensure learning from audits, complaints and investigations is embedded into clinical practice.
• Lead or support Root Cause Analysis investigations and ensure lessons learned are disseminated and actioned appropriately.
• Identify trends and emerging risks through the analysis of incidents, complaints, patient feedback and performance data.
• Escalate significant clinical risks and patient safety concerns to the MSK Clinical Services Manager and Operational Manager.
• Support the development, implementation and monitoring of governance action plans.
• Contribute to policy, pathway and procedural reviews to ensure alignment with evidence-based practice and organisational requirements.
• Promote a culture of learning, continuous improvement, transparency and patient safety.
• Ensure governance investigations, complaints, audits and patient safety reviews are conducted in accordance with Information Governance and Data Protection requirements.
• Ensure the appropriate management of confidential patient information when handling complaints, incidents, audits and clinical investigations.
• Serve as the designated Data Protection Champion for MSK Clinical Operations, acting as a local point of contact for data protection matters and supporting the implementation of good information governance practices.
• Work with the Data Protection Team to promote awareness, support privacy by design and default, cascade guidance and updates, and help ensure compliance with data protection policies and procedures.
• Support activities including Data Protection Impact Assessments (DPIAs), Records of Processing Activities (ROPAs), Subject Access Requests (SARs) and the identification and escalation of actual or suspected data protection incidents.

Audit and Quality Improvement

• Act as the key clinical point of contact for audit activity across the MSK service.
• Coordinate the planning, delivery and reporting of clinical audits.
• Ensure audit findings are reviewed, shared and translated into measurable improvements.
• Monitor the completion and effectiveness of actions arising from audit activity.
• Analyse audit outcomes and quality indicators to identify opportunities for improvement.
• Produce and present audit and governance reports to support service assurance and operational decision-making.
• Support quality improvement initiatives that enhance patient outcomes, experience and service performance.

Relationship and Stakeholder Management

• Develop effective working relationships with the Risk and Compliance Team, Clinical Excellence Team, Data Protection Team and wider organisational stakeholders.
• Act as a bridge between Clinical Operations and governance functions to ensure a coordinated approach to quality, patient safety and information governance.
• Work collaboratively with operational, clinical and support teams to deliver governance objectives and service improvements.
• Provide governance advice and support to clinicians and colleagues across the service.
• Develop relationships with external providers to ensure adherence to agreed pathways, NICE guidance and evidence-based care standards.
• Support and guide members of the remote clinical team to ensure safe and effective patient management.
• Promote awareness of data protection responsibilities and encourage good practice across the service.

Our Commitment to You

We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.