Pearson
Advanced Specialist, Customer Success
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role purpose
Pearson Professional Assessments is seeking an experienced Advanced Specialist, Customer Success to directly support our clients in delivering high-stakes assessments.
The role involves a mix of contract, account, and project management to ensure the successful delivery of Pearson Professional Assessments products and services in accordance with contractual timelines and obligations.
This role is ideal for an experienced customer-facing professional who has delivered revenue-generating initiatives and operations, managed multiple client accounts, and is able to build strong client relationships.
This is a senior role within the Customer Success team, operating as a trusted partner to clients and an internal leader across cross-functional teams.
Key responsibilities
- Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
- Working with clients and teams across Professional Assessments, lead the end-to-end readiness and delivery of high-stake assessments and initiatives, ensuring alignment to client objectives, timelines, and contractual commitments.
- Own and manage service performance against client contracts, KPIs, and SLAs, ensuring delivery meets agreed commercial and operational outcomes.
- Navigate and resolve complex client challenges, balancing requirements with scalable and sustainable solutions.
- Proactively identify risks, issues, and dependencies, and drive mitigation actions to protect delivery and customer outcomes.
- Influence stakeholders (internal and external) to drive alignment, decision-making, and momentum.
- Lead client-facing governance, including executive updates, account reviews, and stakeholder engagement.
- Contribute to continuous improvement of service delivery, products, and customer success practices.
- Responsible for commercial growth through identification of opportunities, contribution to bids/tenders, and expansion of existing accounts.
- Provide informal leadership, coaching, and guidance to junior team members where required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills, knowledge & experience
- Significant senior-level experience in client-facing contract and account management roles, managing high-value and strategic client accounts. Experience should include client retention responsibility and program/product expansion achievements.
- Strong commercial understanding, including contract management, SLAs, KPIs, and change control.
- Demonstrated experience leading cross-functional projects with multiple stakeholders (internal and external).
- Knowledge and experience using project management tools and techniques.
- Proven ability to translate complex problems into structured, actionable solutions.
- Excellent communication and stakeholder management skills, with the ability to influence at senior levels without direct authority.
- Strong organisational and prioritisation skills, with the ability to manage competing priorities effectively.
- Experience managing risks, issues, and delivery across scope, cost, quality, and timelines.
- Strong problem-solving, negotiation, and decision-making capabilities.
- Experience with the delivery of computer-based assessments and qualifications is preferred.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working arrangements
We offer flexible working arrangements, including hybrid working, to support work-life balance whilst meeting business and client needs. A commitment to peak time delivery is required to fulfil global client needs.
Your rewards & benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too. Please see our attractive UK benefits here: Pearson Jobs – Benefits [https://pearsonbenefitsuk.com/]
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills