You will support the Head of Advice Development in enabling Quilter Channel teams to operate effectively, ensuring robust governance, adherence to policies, and continuous improvement in how activities are delivered.

This role plays a central part in driving the ongoing development of the function, working across a broad stakeholder network to identify opportunities to enhance processes, streamline ways of working, and embed best practice. You will contribute to shaping and evolving operational frameworks, moving beyond day-to-day support to actively improve how the department delivers against its objectives.

A key focus of the role is the implementation, optimisation, and ongoing development of tools and processes that improve efficiency and effectiveness. This includes supporting the rollout and continuous enhancement of AI-enabled solutions, working with subject matter experts to identify opportunities to automate, simplify, and improve day-to-day activities across teams. You will maintain oversight of these improvements to ensure sustainable adoption and measurable impact.

You will act as a connector between teams, data, and processes—helping to identify inefficiencies, enhance data quality, and strengthen the underlying processes that support future scalability. This includes contributing to the design and refinement of reporting, governance processes, and operational controls to ensure they are fit for purpose and continuously improved.

You will lead on the coordination and continuous improvement of governance and reporting activities, including the preparation of management information, committee materials, and tracking of audit actions. A key aspect of this will be enhancing the quality, consistency, and usability of outputs to better support decision-making.

In addition, you will support the preparation and ongoing improvement of regulatory processes, ensuring that submissions are accurate, controlled, and delivered through efficient, well-defined workflows.

Throughout all aspects of the role, you will champion a mindset of continuous improvement, with a focus on delivering better outcomes for customers and advisers through smarter, more efficient, and more scalable ways of working.

Consumer Duty

This role contributes to good customer outcomes under the Consumer Duty framework by:

• Ensuring governance and oversight frameworks are robust and effective.
• Supporting accurate and transparent regulatory reporting and management information.
• Supporting disciplined oversight of incentives governance to ensure alignment with fair customer outcomes.
• Providing senior leadership with timely insight to identify, assess, and address risks that could impact advisers or customers.

While not directly customer-facing, the role plays a critical part in enabling a well-controlled, transparent, and accountable advice business that delivers positive customer outcomes.

About You

• Excellent stakeholder management with the ability to build effective relationships and navigate across levels and functions with ease and diplomacy.
• Results-oriented and a natural problem solver.
• Highly organised with strong attention to detail, particularly when working at pace. You must have the ability to multitask and manage longer-term projects alongside a busy day-to-day agenda of reporting and BAU tasks.
• Self-disciplined and ability to work to tight deadlines.
• Excellent verbal and written communication skills with the ability to communicate negative and positive messages.
• Resilience and adaptability.
• A strong work ethic and ability to perform under pressure is essential.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in the incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.