Mortgage Advice Bureau
Advice Quality Specalist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Advice Quality Specialist
Permanent ▪ Full-time (37.5 hours, Monday to Friday) Hybrid: 3 days in our Derby office, 2 days from home
About Us
At Mortgage Advice Bureau (MAB), we prioritise customers above all else. As the UK’s leading mortgage broker, we’ve earned over 250 industry awards for the quality of our advice—our success runs on the strength of our people and our collaborative approach.
About The Role
As part of our Advice Quality Team, you’ll ensure we maintain high-quality, compliant mortgage advice with consistent excellence. This is more than just compliance—it’s about customer-centric outcomes and supporting our Advisers to excel.
Key Responsibilities
- Conduct second-line file reviews of Mortgage Advisers’ work, using a structured framework
- Review and analyse advice files to achieve the best possible customer outcomes
- Identify risks, trends, and growth opportunities to further enhance advice standards
- Provide clear, actionable feedback and guidance on necessary improvements
- Collaborate with Advisers, Business Owners, and colleagues to drive continuous improvement
- Foster a culture of learning by sharing best practices across the team
Qualifications & Essential Criteria
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- CeMAP qualification (must-engineered)
- Strong understanding of mortgage regulation and compliance requirements
- Detail-oriented, proactive, and solution-focused with sound judgement skills
- Ability to analyse risks and provide structured feedback
- Excellent time-management to meet service levels and targets
- Collaborative mindset with strong people skills (building relationships at all levels)
- Professional, transparent communications with integrity
- Flexibility to grow—working towards CeRER qualification is highly desirable
Why Join MAB?
🏥 Benefits
- Private Medical Insurance (Vitality, up to £27,000 + perks)
- 25 days annual leave (28 days after 1 year, plus your birthday off)
- Matched pension contributions (LG-dedicated scheme)
- Share Savings Schemes with good returns
- Employee discounts across major retailers and technology providers
- Enrichment & entertainment—access to exclusive movie tickets, offers, and events
⏰ Work-Life Balance
- Hybrid working policy – 3 days in office (Derby HQ), 2 days remote
- Flexible scheduling (approved with your line manager)
📚 Professional Growth
- `](https://linkedin.com>Diverse learning opportunities beyond mortgage qualifications
- Coaching & mentoring programmes
- Stockarchop affermentation support (CeMAP, CeRER, etc.)
- Training plans tailored to role evolves
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🤝 Company Culture
- Supportive & inclusive work environment from day one
- Inclusive forums for community-building
- Opportunities to shape company culture with your voice
"Everyone Is Welcome" Statement
We celebrate diversity, believing varied backgrounds and perspectives enhance our service.
✅ At MAB, we are a conscions & equal opportunities employer, dedicated to equity. Every unique journey and experience is valued. ✅ We are actively committed to reducing barriers throughout the recruitment process. ✅ Should you require adjustment, please feel free to reach out: careers@mab.org.uk
Recruitment Process
1. Team interview session 2. In-person interview with hiring team
🤖 Regarding AI Tools in Applications
While intention may be high, remember we hire real people—we only want to authentically meet you. It’s wise to reflect critically on AI use to stay true to your unique experience and approach. Misalignment or overpolishing at this stage may misrepresent your attributes. Bring your genuine self forward.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location