Citizens Advice
Advice Session Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Advice Session Supervisor
Join Citizens Advice Richmond as an Advice Session Supervisor
Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you'll mentor and support our paid and volunteer advisors, champion quality, and ensure clients across the borough receive life-changing advice.
About the Role
The Advice Session Supervisor will:
- Manage and supervise advice sessions across all channels—face-to-face, telephone, and email
- Support and assess paid and volunteer advisors
- Conduct quality assurance and independent file reviews
- Identify training needs for advisors
- Ensure advice knowledge remains current and accurate
Key Responsibilities
- Mentor and supervise advisors to maintain high standards in client support
- Evaluate session quality through direct observations and file reviews
- Identify Skill gaps and facilitate training sessions for improvement
- Liaise closely with clients, advisors, and senior team members
- Champion equity and fairness in service delivery
- Contribute to service development based on client needs
- Maintain confidentiality and strict adherence to data protection
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Proven experience in advisory, mentoring, or supervisory roles, preferably in Advice sector
- Strong knowledge of legal, welfare, or financial rights, with an ability to stay updated
- Excellent communication, listening, and leadership skills
- Willingness to deliver training and learning to others
- Commitment to Citizens Advice Richmond’s core values: independent, impartial, and motivational
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Person Specification
- Practices the Citizens Advice "Ask Tell Tell" approach to better support people’s issues.
- Has a passion for underpinning rights, driving equality, and changing lives.
- Willing to maintain current legal and policy knowledge.
Why Join Us?
- Be part of a team improving lives across Richmond with free, expert advice service
- Shape the future of advocacy and service quality with first-hand input
- Mentor professionals in a growing and supportive charity
If you’re passionate about championing fairness and improving people’s lives, we’d love to hear from you! Apply now to become an essential part of our mission. Citizens Advice Richmond is a mathematical, if not disadvantaged, but definitely proud employer.
📩 [Apply here] to connect.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location