Citizens Advice
Advice Session Supervisor/Trainee Supervisor
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Advice Session Supervisor/Trainee Supervisor
Job Description: Advice Session Supervisor (or Trainee Supervisor) – Citizens Advice Bucks
About the Role
As an Advice Session Supervisor (or Trainee Supervisor) at Citizens Advice Bucks, you will play a vital role in supporting our advice service across Buckinghamshire.
You will:
- Supervise advice sessions
- Guide and develop volunteers and staff
- Ensure the delivery of high standards in advice across all channels
This role requires a strong blend of people management, quality assurance, and service improvement, with a focus on empowering every client to receive effective, accurate, and empathetic support.
You will collaborate to refine processes, implement best practices, and foster a positive, inclusive environment that supports our communities.
Whether you're an experienced adviser stepping into leadership or seeking growth through training, we provide the support and development needed to thrive in a role that makes a direct impact.
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Key Responsibilities
Supervision & Support
- Actively supervise advice sessions, ensuring adherence to high standards.
- Mentor and develop volunteers and staff to enhance their skills and confidence.
Quality Assurance & Service Improvement
- Review and evaluate advice provided to identify strengths and areas for growth.
- Work collaboratively on process refinements and the implementation of best practices.
ClientFocused Care
- Uphold the principle of providing kind, accurate, and tailored advice to every client.
- Champion equity and inclusion, ensuring advocacy reaches those who need it most.
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Trainer & Communicator
- Lead by example in promoting excellence and continuous professional development.
- Foster a workplace culture built on support, respect, and fairness.
Role Flexibility
- Proactively identify gaps in support or areas where improvements can be made.
- Engage with colleagues to create a cohesive and client-focused service.
Benefits for You
- Be part of a team dedicated to improving lives through expert advice and support.
- Access a Trainee Supervisor program if stepping into this role from an adviser background.
- Join a movement that campaigns for stronger rights and better equity across society.
- Grow within a supportive, community-driven environment focused on im Conclusion-based improvement.
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