Manchester City Council
Advice Worker (Take-Up)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description: Welfare Benefits Adviser (Essential Car User)
Key Details
- Working Hours: 2 x 35-hour weeks
- Contract Type: Permanent, Full-Time
- Working Style: Onsite
- Additional Payment: Essential Car User Allowance
- Closing Date: 11:59pm, 10 July 2026
- Interview Method: Face to Face
About the Role
Applicants must have the right to work in the UK, as visa sponsorship is unavailable for this position. A valid full driving licence and personal car are mandatory for this essential car user role.
A DBS check is required in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
This role involves providing frontline, face-to-face welfare benefits advice to residents assessed as requiring support with care package funding. In a 35-hour, city-wide role based at Harpurhey, the postholder will:
- Assist clients through benefit checks, form completion, appeals, and tribunal representation
- Work with both integrated teams and a Charging Team to secure entitlements
- Offer advice via home visits and telephone consultations
- Document cases meticulously to maintain continuity and progress
The position operates as Retained Advice, a preventative service focused on social justice, with impacts on both residents’ lives and council outcomes.
Responsibilities
- Deliver accessible, quality-assured advice, tailored to diverse needs
- Collaborate with city-wide teams (e.g., Integrated Neighbourhoods, Charging)
- Analyse complex client records (including Liquid Logic systems) and commission medical evidence where needed
- Maintain confidential case records and uphold information governance policies
- Provide technical consulting for stakeholders
- Adhere to safeguarding and Our Manchester Strategy behaviours
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Email nicholas.smith@manchester.gov.uk for an informal discussion.
Requirements
Essential Qualifications & Skills
- Intimate knowledge of benefits for working-age populations, pensioners, and mixed-age couples
- Strong grasp of relevant legislation and case law updates
- Ability to navigate administrative complexities
- Exceptional analytical and communication skills
- Independent judgement and caseload resilience
- Empathy for health/social/family contexts
- Emotional resilience to manage intensive situations
Working Conditions
- May involve home visits (PHV vehicle) or telephone advice
- Centre role shares broader council objectives, including:
- Our Manchester strategy and behaviours
- Safeguarding and data safeguards
Benefits
Manchester City Council provides a range of perks:
- Generous leave: 26 days annual leave (31 days after 5 years’ service) + purchasable additional leave
- Pension: Full enrolment in the UK’s largest local government pension scheme, including com Ná a lump-sum death benefit
- Enhanced leave: Broad support for parental/carer needs
- Discounts: Access to MCR+ (holiday/culture/grocery deals), cycle schemes, flu/jab programmes, and phone contracts
- Learning & Development: Comprehensive onboarding and training/certifications Inclusive ethos and ** sotto office dented by Your Manchester Behaviours**
- Further Adjustments: 3 paid volunteering days pro-rata plus commitment to disability/carer-friendly policies
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Commitment to Diversity
Manchester City Council is a Disability Confident Employer and strongly welcomes applications from:
- Military personnel/veterans
- Care-experienced individuals
- Disabled workers & long-term health conditions (with protected accessing professionals)
- BAME, LGBTQ+, and intersecting backgrounds*
Support Available
- Interview adjustments + ReciteMe accessibility tools (Translate, speech-to-text, or visual adjustments accessible via our careers page)
- Guaranteed assessments for self-identified veterans, disabled individuals, trainee programmes, etc.
Privacy Notice
Applicants accepted undergo right-to-work, DBS, and compliance checks. Roles assessing vulnerable clients benefit from:
- Dedicated adjustment team assistance
- Supportive networks (Disabled staff network, mental health//neurodiversity forums)
For role adjustments, email: jobs@manchester.gov.uk
Complete pre-employment checks (e.g., DBS), detailed at the top of this advert.
Discover more: '[What-Mcancel-Ad-title#]’ further. Use tax calculators to estimate take-home pay. Enquiriesibling right.
See the attached role profile for full details.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills