Citizens Advice
Adviser
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Adviser
Adviser (Lincoln)
Salary: £25,705 – £26,643 per annum
Hours: Full-time (37.5 hours per week, Monday to Friday, 9am–5pm)
Base Location: Lincoln office
Benefits:
- Company pension
- Health & wellbeing programme
- Contractual sick pay
- Comprehensive expert training
About the Role
Tired of corporate sales targets? Put your customer service skills where they truly matter at Citizens Advice Lincoln & Lindsey.
We don’t sell products—we change lives. Every day, our team supports over 9,000 local people facing critical challenges, from securing essential housing to accessing financial entitlements.
Open to exceptional communicators from all backgrounds, this role is perfect for someone passionate about making a real impact on their community.
Why This Role Stands Out
✅ No prior experience needed – Our fully-funded professional training and mentoring will equip you, even if you’re starting from scratch.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
✅ Variety & challenge – No two days are the same. You’ll engage with clients in-person, by phone, email, webchat, and beyond.
✅ Community-focused work – You’ll directly support people facing hardship in Lincoln through multiple support channels.
✅ Inclusive employer – We are Disability Confident Committed, embracing the social model of disability in our workplace.
What We’re Looking For
We value passion for helping others above all else. Here’s what makes a great fit:
- A sensitive listener who excels at asking insightful questions.
- Comfortable with IT, telephony systems, and multi-channel software.
- Thrives in a collaborative team where feedback is constructive and valued.
- Adaptable, organised, and deeply dedicated to equality and diversity.
While expertise in law or advice isn’t required, you’ll need to bring empathy, clarity of thought, and a supportive work ethic.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Core Responsibilities
- Empower Clients: Conduct detailed interviews to uncover issues, explore options using our specialist resources, and guide clients toward viable solutions.
- Maximise Benefits: Perform benefit checks to help clients access crucial emergency and long-term support.
- Advocate for Change: Identify local and national systemic issues and contribute to our campaigns for social justice.
Our Commitment to You
We don’t just sell advice—we’re fighting for real change. By joining us, you’ll gain:
- Meaningful impact by supporting some of Lincoln’s most vulnerable residents.
- Comprehensive training so you can thrive in this new field faster than ever.
- A collaborative, inclusive team that prioritises learning and growth.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location