Engaging Communities Solutions (ECS)
Advocacy Manager
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Engaging Communities Solutions (ECS) is looking for a passionate and driven Advocacy Manager to lead our advocacy services across Halton and Warrington. If you believe in empowering people, championing rights, and driving high-quality statutory and non-statutory advocacy services, this is an exciting opportunity to shape and strengthen services that make a real difference.
About the Role
As Advocacy Manager, you will oversee day-to-day delivery of our statutory and non-statutory advocacy services, including the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) in Warrington. You’ll lead and support a talented team of advocates, ensure operational excellence, manage referrals and caseloads, and maintain strong partnerships across health, social care, and community sectors. This is a hands-on leadership role, combining service management with a reduced personal caseload.
What You’ll Be Doing
- Leading and supervising a multi-site team of advocates through 1:1s, appraisals & professional development
- Overseeing referral pathways, triage and allocation of cases
- Ensuring service quality, KPI performance and contract compliance
- Acting as operational safeguarding lead for advocacy
- Building relationships with stakeholders and developing local engagement plans
- Managing accurate case records and leading improvements in CRM and data systems
- Supporting the CEO with contract monitoring, reporting and business development
- Delivering a reduced caseload using instructed & non-instructed advocacy approaches
- Promoting the Halton Advocacy Hub across statutory, voluntary & community networks.
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Why Join ECS?
At ECS, we are committed to supporting individuals to be heard, understood, and involved in decisions about their lives. As a member of our leadership team, you will help shape services that uphold dignity, independence, and choice. We offer:
- Competitive salary and progression opportunities
- 5% employer pension contribution
- 24–30 days annual leave (depending on length of service) + bank holidays
- Flexible working scheme
- Employee Assistance Programme
- Mileage paid at 55p per mile
Location: Halton & Warrington and Merseyside
Salary: £36,000–£39,000 (FTE, depending on experience & qualifications)
Hours: Full-time, 37 hours per week
Contract: Permanent
About You
Essential:
- Qualification in Advocacy (NVQ Level 4 Diploma) – including Units 401, 402 and 403 plus specialist Units 404, 405 and 406 and RPR accreditation – if a candidate does not have all the required units but are willing to achieve this qualification within 12 months they may be considered for the role dependent on experience.
- Strong understanding of advocacy principles and relevant legislation (IMCA, IMHA, DOLS, RPR, Care Act, NHS Complaints)
- At least 1 year’s experience supervising a statutory advocacy service
- Excellent communication, organisational and leadership skills
- Confidence managing risk, delivering supervision, and supporting a dispersed team
- Ability to build relationships across sectors
- Strong IT skills, including case recording
- Full driving licence, access to a vehicle, and ability to travel across Halton & Warrington
- Residence within or close to the contract area
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Desirable:
- Advocacy Management Module
- Experience in NHS Complaints Advocacy
- Project management experience
- Experience working with volunteers or in the voluntary sector
- Knowledge of local authority and NHS structures
Our Commitment to Safeguarding
ECS is fully committed to safeguarding and promoting the welfare of vulnerable adults. All staff are expected to share this commitment.
Ready to make a difference?
If you’re passionate about rights-based advocacy, empowering individuals, and leading high-quality services, we’d love to hear from you. You need to download the Job Description, Application Form, Safeguarding Statement and Self Declaration form – available from https://www.weareecs.co.uk/vacancies Fill in the application form and complete the Self Declaration, then email them back to us with an up to date copy of your CV to recruitment@weareecs.co.uk,
Closing date for applications 23:59 27 July 2026
Shortlisting 28 July
Interviews 04 August 2026
Engaging Communities Solutions (ECS) values equality and diversity and welcomes applications from all sections of the community, particularly from under-represented groups. NB: ECS reserves the right to bring forward the closing date if it believes sufficient applications are received to make an appointment.
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