Aesop
Aesop Retail Consultant | Harrods London | Full Time
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Retail Consultant (Part-Time) – Aesop
Aesop has built a nurturing, inclusive environment where employees flourish over 35+ years. As a global retail leader, we offer career growth opportunities alongside professional development.
Our holistic approach to skincare prioritises ** ingles painstaking rigorousness and thoughtful formulations that awaken the self and senses. Likewise, our recruitment process seeks mindful and inspired individuals whose diverse perspectives enrich our team and culture.
At Aesop, we champion a balance of people, planet, and profit, stewarding our environmental footprint through B Corp certification. Our sustainability commitments and inclusive hiring philosophy fuel our mission to build a more meaningful, equitable society.
Role Purpose
As a Retail Consultant, you’ll embody Aesop’s commitment to engaging authentically with customers, listening, and guiding them toward products that resonate. Ideally, you’ll create memorable interactions that:
- Welcome customers into our spaces with intentional hospitality.
- Deepen the emotional connection to our products through thoughtful demonstrations.
- Foster an exceptional, inclusive customer experience that aligns with our commercial goals.
- Acknowledge and address customer needs to drive positive outcomes and appreciation for our solutions.
What We Are Looking For
- Customer service experience: Proven track record in advisory or sales-driven roles that prioritise people.
- Commercial acumen: Strong ability to sell persuasively and influence outcomes.
- Team player: History of collaborative success—contributing to team goals while advancing individual growth.
- Empathy and inclusivity: A compassionate attitude toward interpersonal dynamics, ensuring all customers feel valued.
- Curiosity-driven mindset: Passion for active listening and openness to diverse perspectives (e.g., cultural, individual needs).
- Critical thinking: Problem-solving skills underpinning effective communication.
- + Advantageous:
- A working knowledge of skincare (ingredients, trends, product usage).
- Familiarity with hair care, body care, fragrance, and home categories broadens applicability.
- Availability: Part-time commitment (24 hours/week) with flexible scheduling (onsite only).
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What’s On Offer
Aesop’s holistic workplace philosophy integrates professional growth, sustainability, and employee well-being, bolstered by:
Career Development & Growth
- Product discounts: Up to 50% off purchases, plus bi-annual complimentary product allocations.
- Core skill training: In-store development sessions to enhance ods retail product expertise and service excellence.
- LinkedIn Learning access: Complimentary subscription to support continuous upskilling.
- Bonus/commission opportunities:
- Competitive annual bonus (performance-linked).
- Commission tied to Store performance.
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** Well-Being & Work/Life Balance**
- Summer wellness leave: Flexible wellness-focused days.
- Matched Gifting Policy: The Aesop Foundation matches every £ raised for registered charities by employees (highlighting our edinical community impact).
- Volunteer allowance: Paid time off for community engagement.
- Cycle to work scheme: Subsidised cycling to reduce Similarly’.02 carbon emissions.
Mindfulness & Support
- Employee assistance programmes: Confidential resources for all professional challenges.
- Headspace subscription: Complimentary access to mindfulness and mental well-being content.
Community Investment
- Support through the Aesop Foundation, which “amplifies employers** programming through volunteering, charitable donations, and education initiatives.
Why Aesop
We stand for genuine relationships, crafting purpose-driven experiences, and nurturing a diverse, inclusive culture where every contribution matters. Join us in shaping an industry where beauty is both accessible and transformative, and where your growth is as valued as your unique presence.
We actively encourage candidates from underrepresented backgrounds to apply—equity and belonging shape our diversity strategy.
#EVB
(<Note: All تُlodes UK standards and aims for handson and sustainable retail careers.)*)
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