Aesop
Aesop Store Manager | Coal Drops Yard | Full Time
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Store Manager – Aesop, Coal Drops Yard (London, UK)
About the Role
For over 35 years, Aesop has cultivated an inspiring and inclusive environment where employees are encouraged to thrive. As part of the L'Oréal Groupe—the world’s #1 beauty company—Aesop tackles the intersection of people, planet and profit, exemplifying operational excellence, sustainability and courageous leadership.
You will lead the Aesop Coal Drops Yard store, renowned for its immersive retail experience and V.trim concept. The ideal candidate is a dedicated Store Manager with a passion for discovery-driven retail, able to deliver outstanding performance while charting the store’s unique trajectory.
Role Overview
As Store Manager, you will drive store success through:
- Leadership & Team Development – Inspiring and guiding your team of Retail Consultants to create memorable, inclusive customer experiences that inspire returns.
- People-Performance Alignment – Ensuring a psychologically safe workspace that fosters growth and wellbeing.
- Customer-Driven Marketing – Developing and executing localised marketing strategies and building community engagement.
- Operational Excellence – Orchestrating daily team workflows, merchandising, and financial management (budgeting, clientele analysis).
- Commercial Acumen – Driving sales and profitability while maintaining retail integrity and a high standard of service.
This demands a dynamic individual ready for frontline responsibility, sensitivity to detail, and adaptability within a full-time, on-site role, including shifts at weekends.
Responsibilities
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Store Management & Leadership
- Set staff schedules, conduct appraisals, and deliver coaching and opportunities for career advancement.
- Promote a culture of excellence and continuous improvement, aligning solutions and actions with company values.
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Customer Experience & Commerce
- Deeply listen to and engage customers, guiding them to products that resonate with their needs.
- Drive sales growth through store promotion, personalised service, and merchandising strategies.
- Uphold appointment timings and create shopping environments that are tactile and enriching.
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Operational Excellence
- Optimise staff productivity, balancing customer service with efficient workflows.
- Oversee store finances, including budgeting, inventory management, and recording guest patterns.
- Ensure store cleanliness, aesthetics and technology functionality (digital display screens, checkout systems).
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Marketing & Engagement
- Execute local, internal, and external marketing strategies with empathy and creativity.
- Support volunteer initiatives and community events that align with Aesop’s values.
Requirements
Essential
- Proven experience managing within a customer-facing retail or service environment—preferably in the "discovery-driven retail" space.
- Strong record of leadership, team coaching and commercial success—delivery against targets and providing an inclusive work environment.
- Exceptional communication skills, problem-solving ability, and merchandising expertise in luxury retail.
- Familiarity with skin care and skincare ingredients (having expertise in hair care, body care, fragrance or home is advantageous).
- Computer literacy with proficiency in Microsoft Office Suite (including Excel, Word, PowerPoint) and cybersecurity awareness.
Desirable
- Experience in ** إدراك إطلاق رغبات وم meditation or wellness fields**, or an approachable curious mindset around bio-beauty.
- Knowledge of caboose brand positioning and workflows, and industry events.
- Clear commitment to Eco, Social and Governance principles and enjoyment of working outdoors.
Key Attributes
We seek candidates with:
✔ Deep Customer Insight – Eager to see how movement, touch and time in-vivo enrich discovery. ✔ Approachable Sensitivity – Curiosity about colleagues and customers, and the ability to listen and act. ✔ Resilient Problem-Solver – Gifted at decoupling complex problems and choosing pathways for resolution. ✔ Inclusivity and Disability Champions – Committed to fostering workplace cultures leveraging diverse perspectives. ✔ Social Responsibility Advocacy – Proactive in reducing risk and upholding environmental stewardship.
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About You
This role attracts individuals investing themselves in long-term growth and community. You’ll enjoy working with a mindset that is examinally creative, who are ready to thrive as we lead global care change through accessible excellence.
Quiz: Is This Role for You?
- Do you believe employees succeed in environments that value trust, collaboration and resilience?
- Would you leverage real estate, merchandise and staff to shift retail expectations and delight customers?
- Can you navigate uncertainty and help others grow within it?
- Does eco-driven innovation make you energetic and proactive?
If so, we invite you to join our journey.
Benefits
We take employment seriously—fostering an approach that enables personal and professional fulfilment via:
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Unparalleled Professional Development
- Assignments in Product & Core Skills Training, mentorship, and access to LinkedIn Learning.
- Wheel to Work Scheme and competitive bonus opportunities aligned with Store performance.
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Wellbeing & Inclusivity
- Comprehensive benefits (and up to 50% employee discount).
- Employee Accessibility Programs and complementary subscriptions to Headspace.
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Community Minded
- Volunteer programsand cause-related initiatives to give back locally.
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Being You
- Welcome to all backgrounds, lifestyles and approaches. Aesop offers inclusive equality, diversity and health policies.
Innovative Benefits beyond Perks
Aesop has always supported evolution—not just in product design, but also employee growth, care, and their choice of pursuit. The holistic method provides clarity, unrestrained understanding, and direction across the store and beyond.
Join Us
To apply, please visit Aesop Careers and submit an online application. #EVB
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