CLAAS
After Sales Administrator - Retail
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Company: CLAAS U.K. Ltd.
Location: Saxham
Start Date: 01/08/2026
Professional Level: Professionals
Key Area: After Sales
As CLAAS Global Retail, with 18 locations throughout the UK, we are a leading dealer in agricultural machinery focused on sustained growth. We pride ourselves on delivering outstanding customer service through a motivated and knowledgeable team. Our commitment to creating a positive workplace environment ensures that our employees thrive just as much as our customers, reflecting our belief that people are key to driving continued success.
Your role in our team:
We are seeking an organised, motivated, and enthusiastic After Sales Administrator to join our dedicated team at the MANNS Saxham dealership. In this important role, you will play a critical part in ensuring the smooth and efficient operation of our After Sales Department.
Main Duties include providing comprehensive administrative support to the After Sales team, including:
- Raising job details and purchase orders
- Processing timesheets and liaising with the payroll department
- Updating internal systems with customer information and work-in-progress status
- Invoicing for completed work
- Processing and tracking warranty claims
- Managing purchase orders and ensuring invoices are matched appropriately
- Handle telephone enquiries, taking and distributing messages as required
- Offer day-to-day assistance to ensure the smooth and efficient running of the office
- Coordinate with other departments and external contacts as needed to support After Sales operations.
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For further information please contact Darren Copping, Head of After Sales - Region 1 on 07836 385668.
Your profile:
Skills & Qualifications
- Solid administration experience, demonstrating reliability and efficiency in office environments
- Exceptional interpersonal and communication skills, enabling effective collaboration with colleagues at all levels
- Excellent organisational skills with a proven ability to work independently and manage workload with minimal supervision
- Strong ability to prioritise tasks and handle multiple requests simultaneously in a fast-paced setting
- Meticulous attention to detail and commitment to maintaining a high level of accuracy in all tasks
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Knowledge of the agricultural sector (advantageous)
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Your benefits:
- Brand new state of the art office building just off the A14 with free car parking.
- Ergonomic sit/stand desk.
- On site subsidised employee restaurant.
- 24 days annual leave rising by one day per calendar year to 28 with option to carry-over.
- Holiday purchase scheme to take annual leave to 30 days per annum.
- Defined Contribution Pension Scheme with Company contribution of 8%.
- Life assurance – 4 x annual salary.
- Free eye test and money towards glasses.
- Employee Assistance Programme – free legal and personal support for employees and their families.
- Christmas close down period.
- Industry leading sickness pay.
- Discounts on EE and Microsoft products.
- The rewards of working for a family owned, Private Company where we value all of our employees as key players in our business.
We look forward to your application.
Your contact from our CLAAS Recruiting Team
Sarah McKay
CLAAS U.K. Ltd.
(+44) 01284 777789
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