Pinnacle Group Limited
After Sales Adminstrator
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About the Role
Pinnacle Group are seeking an experienced and customer-focused After Sales Administrator to support the delivery of high-quality services across a growing shared ownership portfolio. In this role you will be responsible for managing, coordinating and issuing all management pack requests relating to Shared Ownership and Leasehold property sales and resales. The role will act as a central point of contact for solicitors, leaseholders, housing providers, landlords, managing agents and internal teams, ensuring management packs are prepared accurately, issued within agreed timescales and supported by the relevant compliance and property information.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
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Key Responsibilities
- Monitor and manage the dedicated management pack mailbox, ensuring enquiries are acknowledged and responded to in a timely manner.
- Coordinate the collection of information required for management packs from internal departments and external stakeholders.
- Liaise with legal representatives, leaseholders and internal teams to provide clarification and supporting documentation as required.
- Support sales progression activities to help facilitate successful completions.
- Ensure compliance documentation, leases, planning documents, warranties, service charge information and other key records are stored and readily accessible.
- Maintain up-to-date property, landlord and client records to support efficient pack production.
- Coordinate the collection of all documents and data required for future management pack preparation.
Key Requirements
- Experience in an administrative, property, housing or customer service environment.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience coordinating information across several stakeholders.
- Experience managing shared mailboxes and document management systems.
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office and SharePoint.
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Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
This is a full-time, hybrid role with the working hours of 9am-5.30pm Monday-Friday.
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