CCR Commercial Refrigeration
After-Sales & Warranty Specialist
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After-Sales & Warranty Specialist
Join CCR - Be Part of Our Growth Journey in the UK
As CCR continues to scale its presence in the UK market, expanding our customer base and establishing new offices, we are seeking technically experienced professionals within cooling technology and HVAC to join our growing team.
This is a unique opportunity to be part of a fast-growing organization where you will play a key role in delivering high-quality technical solutions, working closely with customers and internal teams, and shaping the future of our UK operations.
Reporting to Solution Manager
Department Operations
After-Sales & Warranty Specialist
This role is critical in strengthening customer retention, improving service quality, reducing warranty-related costs, and driving additional revenue through post-purchase engagement. It requires a technically skilled professional who can act as a trusted advisor to customers, diagnose complex issues, and deliver effective, solution-oriented outcomes.
The role combines technical expertise with strong problem-solving capabilities and customer engagement, ensuring that product performance in the field meets expectations while protecting CCR’s brand and commercial interests.
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Key Responsibilities
- Manage end-to-end after-sales service processes and warranty claims, ensuring timely, accurate, and customer-focused resolution.
- Act as a technical expert and problem-solver, working directly with customers to diagnose issues, identify root causes, and implement effective solutions.
- Analyze warranty data and field performance to identify recurring issues and drive corrective actions with engineering and operations teams.
- Provide hands-on technical support and guidance to customers and internal stakeholders, particularly in complex or escalated cases.
- Collaborate closely with engineering, product, and service teams to ensure continuous improvement of product reliability and service processes.
- Translate technical issues into actionable insights, contributing to product enhancements and process optimization.
- Proactively engage with customers post-installation to ensure performance, satisfaction, and long-term relationship building.
- Identify and develop revenue opportunities through service agreements, upgrades, and value-added offerings.
- Maintain clear and structured documentation of cases, resolutions, and learnings to support organizational knowledge sharing.
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Expected Impact
- Improved service efficiency and faster issue resolution
- Reduced warranty costs through root cause elimination
- Stronger customer trust and retention
- Enhanced product performance in the field
- Increased customer lifetime value through proactive, solution-driven engagement
Qualifications
- Proven experience within refrigeration, HVAC, or cooling technology.
- Strong commercial awareness and ability to manage budgets, timelines, and customer expectations.
- Excellent communication, collaboration, and solution-oriented mindset
Personal Attributes
- Structured, organized, and detail-oriented.
- Strong analytical and problem-solving mindset.
- Results-driven with focus on deadlines, quality, and profitability.
- Clear and confident communicator across all levels.
- Proactive, solution-oriented, and accountable.
- Calm under pressure and reliable in execution
***Please note that this role is not eligible for visa sponsorship. ***
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