The Pet Crematoria Family / Anima Care UK
Aftercare Advisor
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Aftercare Advisor – Pet Cremation Services
One of the UK’s leading providers of pet cremation services has a unique opportunity to join their team at Valley Pet and Equine Crematorium in Paignton. We’re looking for an empathetic, compassionate and enthusiastic individual to work as an Aftercare Advisor, supporting pet owners through one of the most difficult periods of their lives.
About the Role
We exist to do the right thing – especially when clients need us most. This is our number one priority. If you have the heart to make a real difference to people’s lives, and want to help others with dignity and care at such a sensitive time, we’d love to hear from you.
Our vision is to offer a service that we’d want for our own beloved pets, giving meticulous attention to every detail—whether it’s a paw print outlay or more bespoke arrangements. We treat our pets with dignity and respect, ensuring they're looked after right until their final moments.
Helping clients through bereavement and pet afterlife services can be emotionally demanding, but our team is motivated by the satisfaction of making a difference. We thrive on providing exceptional service and compassion and offering comfort when pet owners need it most.
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Key Responsibilities
You’ll play a crucial role in supporting bereaved pet owners, guiding them through a challenging time with friendly, empathetic and professional help. Your responsibilities include:
- Assisting pet owners in making cremation arrangements for their beloved pets—both over the phone and in-person.
- Responding to enquiries from the general public and veterinary clients about our services.
- Maintaining accurate records of calls and financial transactions on our Company systems.
- Ensuring all customers’ wishes are captured and fulfilled, including:
- Packing, checking, and returning ashes, including those for our Gold Leaf Collection Service.
- Supporting visits to the crematorium, guiding clients through each step.
- Working both as part of a team and independently.
This role is varied and rewarding, offering the chance to work compassionately in a meaningful profession.
Hours, Pay & Working Conditions
- Hours: 37.5 per week, Monday to Friday, 9:00 AM to 5:00 PM.
- Salary: £12.71 per hour.
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No prior experience is necessary, as we provide full training and ongoing support.
Person Specification
We’re looking for the following qualities:
- A genuine empathy for those experiencing difficulties.
- Exceptional listening and communication skills to support clients effectively.
- Detail-oriented to ensure all specific wishes are easily followed.
- A desire to help and support others in times of need.
- Pride in delivering outstanding customer service.
If you’re a caring individual who wants to help others in their darkest hour, this is the role for you.
Benefits
In recognition of your crucial role, you’ll receive an exceptional benefits package:
- 33 days’ annual leave (including Bank Holidays).
- Additional holiday days accrue with each full year worked (up to 5 extra days maximum).
- A Company Pension Scheme.
How to Apply
If this opportunity resonates with you, please don’t hesitate to contact us. Email Sarah Kazalska at sarah.kaczalska@thepetcrematoria.co.uk and let’s start making a difference together.
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