GKR International - Real Estate Talent Specialists
Aftercare Manager
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Aftercare Manager
Aftercare Manager
Permanent | Full-time
- Salary: up to £55,000 + discretionary bonus
- Flexible working locations
- Working pattern: 9:00AM–5:30PM
GKR International are exclusively representing a boutique Developer in their search for an Aftercare Manager. Handing someone the keys to their new home is one of the best moments in property, and this role owns that moment — and everything that comes after it. It's a fantastic opportunity for a candidate who loves:
- Solving problems
- Building relationships
- Turning a stressful defects list into a five-star experience
About The Business
The business epitomises "Boutique" in every way, operating behind a growing portfolio of new-build developments and managed buildings. Alongside its own sites, it works closely with investment partners on their portfolios too. The company is currently in an exciting growth phase, stepping into more of the spotlight, making this the right moment for the successful candidate to:
- Build out a dedicated aftercare function
- Leave their mark on it
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Why You’ll Love It
- Real ownership: You run the aftercare function end to end, not just a slice of it
- Variety every day:
- Admin
- People
- Logistics
- Customer service — all rolled into one
- A growing portfolio with genuine scope to leave your mark
- Front-row seat to the best part of the job: handing over someone’s new home
Responsibilities
- Own the aftercare inbox and phone line
- Ensure nothing falls through the cracks
- Run pre-completion snagging and prepare units for handover, from HUGs to keys
- Meet residents on the big day — conduct:
- Home demos
- Keys handover
- Log, allocate, and chase defects until closed out, fast
- Build real relationships with:
- Residents
- Subcontractors
- Building managers
- Keep the portfolio buildings sharp through:
- Regular site visits
- Compliance checks
- Quick fixes
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Requirements
- Solid grounding in:
- Construction
- Handover
- Property management
- A knack for:
- Staying calm under pressure
- Staying organised
- Being personable
- Sharp written and verbal communication — you make people feel looked after
- Working knowledge of:
- Building Safety Act
- EWS1
- NHBC Buildmark
- HNRS (preferred)
- Comfortable juggling multiple live developments at once
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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