Chorley Group
Aftersales Advisor Contact Centre | Preston
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Job Description
As a family-run business at Chorley Group, our clients are at the heart of everything we do.
We have an exciting opportunity to join a new, fast-paced Contact Centre Team at our Preston office, answering inbound and outbound Aftersales calls.
We are looking for confident, client-focused individuals who are passionate about delivering the Chorley Group Experience and bringing our values to life.
You will be joining a team of skilled and knowledgeable advisors who will help you succeed as you learn the role.
What You Will Be Doing
- Answering inbound Aftersales calls and confidently assisting clients with their enquiries.
- Managing enquiries by following a qualification process to determine where to route the client’s enquiry.
- Creating appointment opportunities for the Aftersales team.
- Building relationships with colleagues across the business, supporting each other in providing the best service possible to our clients.
- Providing assistance, advice, and support, handling objections if necessary.
- Managing client expectations and discussing the next steps of their journey with us.
- Being memorable, for all the right reasons!
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What Will Make You a Success in This Role?
- Great communication skills and telephone manner.
- Listening is super important, our customers need to feel heard.
- Being able to prioritize and work well under pressure.
- Telephone or face-to-face customer contact experience.
- Understanding what good looks like, and making clients feel welcomed and valued.
- Car sales or aftersales knowledge – though not essential as training will be provided.
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What You’ll Get From Us
- Training and support, and a great working environment.
- A basic salary of £28,000 a year.
- All the normal stuff – 29 days holiday including bank holidays, and company pension.
- Cycle scheme, life assurance, and health benefits, company and store discounts.
- Relaxed office and dress code, company events, and awards.
This is an in-office role, based in Preston. Varying shifts covering daytime, evenings, and weekends.
Working hours: 40 hours per week
Job Type: Full-time
Work Location: In person
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