MSX International
Aftersales Consultant
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Aftersales Consultant
Aftersales Consultant
About the Role
As an Aftersales Consultant, you will be a key contributor to the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).
Key Responsibilities
- Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
- Develop and implement targeted action plans aligned with the customer’s Playbook to enhance workshop productivity, efficiency, and operational effectiveness.
- Drive improvements across key focus areas of the complete aftersales customer journey, including optimisation of workshop performance.
- Utilise MSX reporting tools to monitor, track, and report against KPIs, providing clear monthly performance updates.
- Design and deliver tailored training plans to dealer teams to support sustained performance improvements and long-term capability development.
- Collaborate closely with the customer and other key stakeholders to align strategy, priorities, and next steps.
- Identify and escalate non-compliant dealers to customer stakeholders where required, supporting corrective action and programme governance.
Qualifications & Experience
Experience
- Minimum of 3 years’ experience in the automotive trade in a Service Manager role (essential).
- Previous experience as an Area Manager, Aftersales Development Manager, or similar field-based role (desirable).
- Demonstrable experience directly engaging with OEMs, NSC’s importers within an automotive environment (advantage).
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Knowledge
- Strong understanding of dealer aftersales operations, including workshop processes, service delivery, and performance drivers.
- Proven knowledge and experience in implementing and coordinating new processes within a dealership or field-based environment.
- Ability to interpret key service performance indicators and translate them into clear, actionable improvement measures.
Skills
- Excellent negotiation and influencing skills, with the ability to engage effectively at dealer management level.
- Strong customer-focused mindset, demonstrating empathy, commercial awareness, and a solution-oriented approach.
- Hands-on approach with strong practical relevance and persuasiveness.
- High level of flexibility and willingness to travel extensively to support dealer engagement and programme delivery.
- Effective written and verbal communication skills at all levels.
- Proficient in time management and organisation.
- Excellent relationship-building skills.
- Numerical and analytical capabilities.
- Computer literate, in particular with MS Office.
Additional Information
Working Pattern & Location
- 40 hours per week
- Permanent position
- Monday – Friday (hybrid work model with 80% of working week spent in dealer locations)
- Travel: Attending clients’ HQ for stakeholder and team meetings required.
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Remuneration & Benefits
- Salary: up to £43,000 per year (depending on experience) with performance-related bonus.
- Company car available.
- Laptop and mobile phone provided.
- Paid business expenses.
- 25-day annual leave (plus Bank Holidays).
- Company contributory pension plan.
- Cashback healthcare scheme.
- Life assurance.
- Car salary exchange scheme.
- Exclusive discounts on:
- Everyday purchases.
- Car purchases.
- Potential for progression within the company, with global opportunities updated regularly.
About MSX
MSX, established in 1931, is a global leader in automotive solutions with over 5,000 employees across 80+ countries. Our expertise spans across:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
We partner with nearly every major car manufacturer, helping businesses transform and optimise operations through tailored, innovative solutions.
Diversity & Inclusion Statement: MSX is an equal opportunities employer. We positively encourage applications from candidates of all backgrounds, including those with disabilities, neurodiversity, or any protected characteristic. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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