MSX International
Aftersales Consultant
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Aftersales Consultant
MSX
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
- Sales Performance;
- Repair Optimization and Compliance;
- Parts and Accessories Sales Performance;
- Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description: Aftersales Consultant
As an Aftersales Consultant, you will be a key contributor to the Retail Fitness programme, working closely with dealers to improve workshop productivity, efficiency, and overall aftersales performance. The role focuses on analysing existing dealer processes, implementing targeted action plans, and driving continuous improvement to achieve agreed key performance indicators (KPIs).
Responsibilities
- Conduct comprehensive assessments of dealer workshops to identify performance gaps and opportunities for improvement.
- Develop and implement targeted action plans aligned to the customer’s Playbook to enhance:
- Workshop productivity,
- Efficiency,
- Operational effectiveness.
- Drive improvements across key focus areas of the complete aftersales customer journey, including optimisation of:
- Workshop performance.
- Utilise MSX reporting tools to monitor, track, and report against key performance indicators (KPIs), providing clear monthly performance updates.
- Design and deliver tailored training plans to dealer teams to support:
- Sustained performance improvements,
- Long-term capability development.
- Collaborate closely with:
- The customer,
- Other key stakeholders,
- To align strategy, priorities, and next steps.
- Identify and escalate non-compliant dealers to customer stakeholders as required, supporting:
- Corrective action,
- Programme governance.
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Qualifications and Experience
-
Experience:
- Minimum of 3 years’ experience in the automotive trade in a Service Manager role (essential).
- Previous experience as an:
- Area Manager,
- Aftersales Development Manager,
- Or similar field-based role (desirable).
- Demonstrated experience directly engaging with:
- OEMs (Original Equipment Manufacturers),
- NSC’s (National Sales Companies) or importers within an automotive environment (advantage).
-
Knowledge:
- Strong understanding of dealer aftersales operations, including:
- Workshop processes,
- Service delivery,
- Performance drivers.
- Proven knowledge and experience in implementing and coordinating new processes in:
- Dealerships,
- Field-based environments.
- Ability to:
- Interpret key service performance indicators,
- Translate them into clear, actionable improvement measures.
- Strong understanding of dealer aftersales operations, including:
-
Skills:
- Excellent negotiation and influencing skills, with the ability to engage effectively at dealer management level.
- Strong customer-focused mindset with:
- Empathy,
- Commercial awareness,
- A solution-oriented approach.
- Hands-on approach with:
- Strong practical relevance,
- Persuasiveness.
- Flexibility, willingness to travel extensively for:
- Dealer engagement,
- Programme delivery.
- Effective written and verbal communication skills at all levels.
- Proficient in:
- Time management and organisation,
- Relationship building.
- Numerical and analytical capabilities.
- Computer literate (in particular, MS Office).
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Additional Information
Working Pattern and Location
- Hours: 40 hours per week
- Type: Permanent
- Schedule: Monday – Friday
- Work Arrangment: Hybrid (80% of working week in dealer locations)
- Travel Requirement: Extensive travel required, including attendance at clients’ HQ for stakeholder and team meetings.
Package
- Base Salary: Up to £43,000 per year (depending on experience), with a Performance Related Bonus.
- Benefits:
- Company car
- Laptop
- Mobile phone
- Paid business expenses
- 25-day Annual Leave (plus Bank Holidays)
- Company Contributory Pension Plan
- Cashback Healthcare Scheme
- Life Assurance
- Car Salary Exchange Scheme
- Exclusive discounts on:
- Everyday purchases,
- Car purchases
- Career Opportunities: Potential to progress within the company, with updated global opportunities.
About MSX
With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise in:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
Building trust since 1931, MSX partners with nearly every car manufacturer on the market.
Equal Opportunities
MSX is an equal opportunities employer and positively encourages applications from:
- Suitable candidates regardless of:
- Sex,
- Race,
- Disability,
- Neurodiversity,
- Age,
- Sexual orientation,
- Gender reassignment,
- Religion or belief,
- Marital status,
- Parental status.
MSX is a Disability Confident Scheme user and guarantees to interview all disabled applicants meeting the minimum criteria for the vacancy.
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