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Aftersales Data Analyst
Aftersales Data Analyst
At Aston Martin, we create more than iconic vehicles – we create exceptional experiences. Every detail matters, and every insight has the power to shape the future of our products and customer journey. We are looking for an analytical, curious and driven Aftersales Data Analyst to join our Aftersales team and play a key role in helping us make smarter, data-led decisions that improve quality, efficiency and customer satisfaction.
The Opportunity
As an Aftersales Data Analyst, you will be responsible for transforming complex data into meaningful insights that support decision-making across the Aftersales function and the wider business. Working within our Warranty & Systems team, you will develop and manage dashboards, reporting tools and self-service data solutions that enable stakeholders to better understand product performance and vehicle quality in the field.
This is an exciting opportunity for someone who enjoys uncovering trends, solving problems and influencing positive business outcomes through data. You will have the freedom to work independently, investigate opportunities for improvement and present actionable recommendations to a wide range of stakeholders.
What You'll Be Doing
- Analyse field and operational data to identify trends, risks, and opportunities that support continuous improvement across the customer ownership experience.
- Create and maintain dashboards and reporting solutions, ensuring that data is accessible, relevant, and easy to interpret.
- Work closely with colleagues across Aftersales, Quality, regional teams, and other business functions to understand business challenges and deliver meaningful insights.
- Help reduce quality issues, improve efficiency, and enhance the customer experience.
- Communicate complex findings in a clear and engaging way, enabling stakeholders at all levels to make informed decisions with confidence.
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What We're Looking For
We are seeking someone who thrives in a fast-paced environment and enjoys working with data to solve real-world business challenges. The successful candidate will be:
- Naturally curious, highly organised, and comfortable managing multiple priorities.
- Confident in working with a high degree of autonomy.
- Experienced in data analytics and comfortable using a variety of systems and reporting tools.
- Well-versed in Tableau (essential).
- Proficient across Microsoft Office applications.
- Skilled at presenting information clearly to both technical and non-technical audiences.
- An excellent communicator and relationship-builder, able to collaborate effectively across diverse teams and stakeholder groups.
- Passionate about continuous learning and proactive problem-solving.
Essential Experience & Qualifications
You will hold an undergraduate degree in a relevant discipline such as:
- Data Science
- Data Analytics
- Data Engineering
- Or a related field
Additionally, you must have:
- Experience in data analytics and reporting.
- Experience using Tableau.
- Strong presentation and communication skills.
- Proficiency in **Microsoft Office applications$.
- The ability to work confidently with a range of business systems.
- A keen eye for detail and data accuracy.
Desirable Experience
- Experience within the automotive sector would be advantageous.
- Knowledge of data engineering practices.
- The ability to build strong stakeholder relationships.
- The skills to simplify complex analysis into practical insights for broader audiences.
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Why Aston Martin?
This role offers the opportunity to influence decisions that directly impact:
- Product quality.
- Operational performance.
- Customer satisfaction around the world.
You will be part of a collaborative team that values innovation, ownership, and continuous improvement, gaining exposure to multiple functions across the business.
We are committed to fostering an inclusive environment where everyone can thrive and welcome applications from individuals with diverse backgrounds and perspectives. Candidates who may not meet every requirement are encouraged to apply.
Career development opportunities are extensive, spanning Aftersales, Commercial, Engineering, Quality, Programmes, and other areas of the business. Situated within one of the world’s most iconic luxury brands, this role provides a rewarding long-term career.
Belong at Aston Martin
At Aston Martin, we understand that the exceptional beauty, craft, and art defining an Aston Martin are shaped by the inclusion of our amazing people.
We welcome contributions from diverse backgrounds, including education, opinions, culture, ethnicity, gender, age, origin, nationality, language, religion, disability, sexual orientation, and beliefs. We celebrate diversity and seek applicants who can bring unique perspectives to the organisation.
Please contact us if there is anything you need to ensure your application process with us is as smooth and supportive as possible.
The post holder must adhere to all policies and procedures issued by Aston Martin Lagonda Ltd.
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