MSX International
Aftersales Excellence Coach (Southern England)
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Aftersales Excellence Coach (Southern England)
Aftersales Coach – MSX International
About the Company
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in over 80 countries. Through deep industry expertise, advanced data analytics, and custom software solutions, we enhance the performance of automotive dealership networks by:
- Increasing revenue
- Reducing costs
- Elevating customer satisfaction
Job Description
MSX International seeks a high-performing Aftersales Coach to support UK dealership improvement initiatives, primarily based South of England.
The Role
The Aftersales Excellence Coach will collaborate with Aftersales operations within the Audi UK Network, driving improvements across critical performance metrics. Key responsibilities include:
- Deliver measurable enhancements in Aftersales Key Performance Indicators (KPIs)
- Engage managers and teams to:
- Root cause areas of underperformance
- Agree action plans
- Coach improved techniques in:
- Customer Satisfaction
- Customer Preparation & Technical Pre-Plan
- EV Handling & Charging
- Workshop Productivity
- Team Collaboration & Communication
- Modular Process Improvement & Quality Management
- Quality Control Processes & Analysis
- Facilitate sustainable solutions through continuous improvement
Ensure service delivery through: ✔ Consistently applying a professional coaching framework ✔ Applying agreed analytical tools ✔ Maintaining a professional reprofessional image
Build strong relationships with Audi UK Area Teams.
Responsibilities
Required Outcomes:
- Improve Aftersales KPIs by improving efficiency and customer outcomes.
- Foster a context-centric coaching environment for teams and managers.
- Implement process enhancements at dealerships and relay findings.
- Monitor standard and best-practice alignment with agreed KPI tools.
Administrative & Reporting:
- Manage, format, and submit weekly visit reports aligned to caretel-backed SMART action plans
- Ensure all activity is logged in MSXI activity tracker
- Comply with built-in expenses/mileage procedures
- Submit standardized reports/findings and visual management via unique channels
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Travel & Client Interface:
- Available to travel across regional dealerships where required including overnight stays -onorary travel and accommodation expenses when stipulated to be covered.
- Must hold a valid UK driving license
Requirements
About You
We are looking for a energetic technical coach with exceptional interpersonal skills, report clarification on industry-leading insights, and thrives at communaional interactions.
Ideal Qualifications & Experience: ✅ Minimum 3–5 years of proven experience in automotive aftersales (either commercial or technical) ✅ Strong expertise in interpreting business KPIs and action-based data to devise improvement strategies • Implementation experience of aftersales process frameworks within industry environments ✅ Adaptable, proactive, and reliable professionals who thrive in collaborative settings • Self-sufficient ability to prioritise workload
Personal Skills and Traits:
✔ Communicicator and problem-solver with a focus on solving challenges to drive results ✔ Focused analytical mindset to recognize gaps in strategy and performance ✔ Disciplined use of standard tools
Working Pattern and Location
- Hours: 40 hrs/week
- Allocated Monday to Friday working days
- Field-based role with hybrid flexibility, requiring occasional attendance at quarterly national team meetings.
- Supported locations: South of UK
- Travel policy: Local and overnight travel required; organizational support for travel expenses.
Benefits & Opportunities
With MSX International, you become part of something greater.
Why join us? • Enhance professional development in a dynamic sector backed by Audi UK dealerships' network • Commitment to creating a supportive culture where Diversity and Empowerment are central pillars
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Compensation & Career Growth: ✔ Salary: Up to £45,000 per annum (prorated) ✔ Organizational Support:
- Provision of a company car
- Business use of a credit card
- Fuel card for work related commutes • Cash-back Healthcare Scheme
- Global opportunity for advancement within clients and MSXI
Crucial Details
Equality, Diversity, and Inclusion Statement
MSX International is an Equal Opportunities Employer. We provide equal treatment based on merit and commitment, without regard to sex, race, age, disability, medical history, ethnicity, and protected characteristics like gender, religion, or location of origin. Applicants from all backgrounds are encouraged to apply.
Our commitment:
🔹 Disability Confident Committed (all candidates with disabilities receive consideration)
About MSX International
History: Founded in 1931, with trust in expertise and reliability for decades. ** 밧꾹果 화(nˏجɥ)EᄀPrefers prosperous horizons with unified mobility demand across all industries.
Mission and Vision:
Purpose: To empower Movers and Makers to thrive in our ever-evolving world. Mission: To harness the collective power of tools, analytical insight, and global expertise to deliver real progress. Vision: To refine every aspect of mobility, ensuring journeys are safe, efficient, and reflective of creativity.
Our Services currently extend to 5,000+ employees across 80+ countries, sharing our riverser expertise in:
- Consumer engagement solutions
- Parts, accessories, customer service
- Data Insights & Innovation Services
- Warranty repair, and technical optimization
- Learning & Improvement based on new information
Partnership: Represented by major car manufacturers spanning a breadth of mobility spaces.
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