MSX International
Aftersales Excellence Coach (Southern England)
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Aftersales Coach - MSX International (UK)
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, serving over 80 countries. Combining deep industry expertise with advanced data analytics and custom software solutions, MSXI improves the performance of automotive dealership networks by:
- Increasing revenue
- Reducing costs
- Enhancing customer satisfaction
Job Title
Aftersales Coach (Social Media: @TheAftersalesCoach #MSXI)
The Role
Focused on Audi UK Network dealerships, this high-performing role involves driving improvements across key Aftersales performance indicators based in the South of England.
Key Responsibilities
The Aftersales Excellence Coach will:
- Deliver appreciable improvements in Aftersales KPIs by:
- Root cause analysis of underperformance within customer experience and operational workflows.
- Collaborating with Aftersales Managers & Teams to implement sustainable solutions in:
- Customer Satisfaction
- Customer Preparation and Technical Pre-Plans
- EVHC (Electric Vehicle & Hybrid Care)
- Workshop Productivity
- Process Improvement & Quality Management
- Team Working & Communication
- Continuously monitor and enhance quality control processes, identifying strengths and opportunities via structured analysis.
- Apply a coaching structure aligned with Agile KPI analysis tools to support diagnostic findings and delivery of agreed outcomes.
- Maintain professional interaction with Audi UK Area Managers while building strong, collaborative relationships.
- Track engagement metrics through:
- Visit Reports
- SMART Actions Plans
- Destination checks for consistent and systematic improvement.
- Ensure smooth implementation of administrative tasks:
- MSXI Activity tracking (performance, expenses, mileage)
- Market development via Field-based Audit data submission and leveraging IT support infrastructure.
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About You
Requirements & Qualifications
Essential Skills & Experience
- 3–5 years+ in Automotive Aftersales Industry (preferably UK-based).
- Strong understanding of business KPIs and data-driven analysis to identify growth opportunities.
- Hands-on experience with Aftersales process implementation, intervention, and oversight.
- Self-sufficiency with an adaptive mindset, capable of working independently with a balanced workload.
- Clear and effective communication with both technical and non-technical stakeholders.
- Flexibility, prioritisation skills, and ability to perceive insights from factual drivers.!
Administrative Requirements
- Proactively maintain accurate report documentation (visit methodologies updated post-recommendation feedback).
- Travel arrangements must be underpinned with full transparent documentation of cloned/metric-driven output tracking, ensuring alignment with company expense policies.
- Valid UK driving license required due to mandatory field visits, overnight away travel (Business expenses covered).
Working Pattern & Location
- 40 hours per week (Mon–Fri)
- Hybrid/Flexible model: With an expectation to travel 80%+ of time – enforcing:
- Field-based focus with quarterly national team meetings as essential collaboration stages.
- Self-managed workload wherein overnight travel is routinely required.
Why MSX?
Benefits Package
Join MSX International, where your role extends beyond a job—it shapes your career while making an impact in a cutting-edge automotive industry.
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Base Salary & Rewards
- £45,000 per year pro-rata
- Company Car & Credit Card (smart device stipend included, Fuel Card via managers)
- 25 days annual leave (prorated, plus Bank Holidays)
- Pension schemes & Healthcare (Cash-back insurance plan)
- Global & internal progression opportunities with regular development updates.
Our Commitment
- A workplace rooted in diversity and inclusion, advocating for neurodiversity & disability confidence.
- Flexible working methods tailored to suit your needs while fostering an innovative, talent-focused culture.
About MSX
> MSX International spans 5,000+ employees across 80+ global markets, supporting nearly every car manufacturer.
Core Offerings
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty & Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Our Purposes & Vision
- Purpose: "Empower Movers and Makers to thrive in an ever-changing world."
- Mission: "Harness technology, mobility expertise, and innovation to develop bespoke automotive solutions."
- Goal: "Enhance every mobility journey in the world."
Employment Values
MSX International is an equal opportunity employer, encouraging applications from underrepresented communities based on proven abilities across all backgrounds:
- Age, Disability, Neurodiversity
- Sex, Race, Religion or Belief
- Gender Reassignment, Sexual Orientation
- Marital Status or Parental Status
Join Us Today!
Visit www.msxi.com to learn more about future opportunities with MSX International.
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