MSX International
Aftersales Excellence Coach (Southern England)
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Aftersales Coach – South of England (Audi UK Network)
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI leverages deep industry expertise, advanced data analytics, and custom software solutions to improve the performance of automotive dealership networks—driving revenue growth, cost reduction, and enhanced customer satisfaction.
Job Description: Aftersales Excellence Coach
MSX International is seeking a high-performing Aftersales Coach to support UK dealership improvements, primarily covering the South of England. This role will work closely with Audi UK’s Aftersales businesses to enhance key performance indicators.
The Role
The Aftersales Excellence Coach will:
- Deliver measurable improvements in Aftersales Key Performance Indicators (KPIs)
- Engage with Managers and Aftersales Teams to:
- Conduct root cause analysis for underperformance
- Agree action plans and coach improved techniques in:
- Customer Satisfaction
- Customer preparation & Technical Pre-Planning
- Electric Vehicle & Hybrid Complexity (EVHC)
- Workshop Productivity
- Teamwork & Communication
- Process Improvement & Quality Management
- Quality Control Processes & Analysis
- Facilitate sustainable solutions and continuous improvement
- Ensure consistent service delivery by applying structured coaching, using agreed analysis tools, and maintaining a professional image
- Build strong relationships with Audi UK Area Teams
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Qualifications & Requirements
We are looking for a highly motivated individual with:
- 3–5 years of automotive aftersales experience (essential)
- Strong KPI data analysis skills to identify process optimization opportunities
- Hands-on experience with aftersales process implementation
- A flexible, self-sufficient approach with adaptability in a fast-paced environment
- Exceptional communication and interpersonal skills
- Ability to prioritise workload effectively to meet agreed contractual days
- Accurate and timely administration (including Visit Reports & SMART Actions)
- Consistent use of MSXI’s activity-tracking tools (booking, expenses, mileage)
- Valid UK driving license (required due to overnight travel obligations—all business expenses covered)
About You
This role is ideal for someone who thrives in collaborative environments and enjoys problem-solving. You’ll need to:
- Drive positive change within Audi UK’s dealership services
- Monitor and analyse internal and external business processes
- Present evidence-led findings and recommendations
- Work both independently and in team settings
Location & Working Pattern
- Primary working area: South of the UK
- Hybrid field-based role (with mandatory visits to dealerships)
- 40-hour week (Monday–Friday)
- Quarterly National Team Meetings (on-site plate-based locations)
- Expect overnight stays away from home
What’s in it for You?
Joining MSX International is more than a job—it’s a career opportunity in an exciting and evolving industry. Our commitment to diversity, flexibility, and development makes us a great place to grow:
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✅ Competitive earnings: Up to £45,000 per year (pro rata) ✅ Company Car & Fuel Card ✅ Company Credit Card for business expenses ✅ 25 days’ annual leave (plus Bank Holidays, pro rata) ✅ Private Health Care Cashback Scheme ✅ Pension Plan ✅ Global career progression with continuous upskilling opportunities ✅ Flexible working model to support work-life balance
MSXI is a Disability Confident compliant company, proudly fostering inclusion and equal opportunities.
About MSX International
With over 5,000 employees across 80+ countries, we deliver market-leading expertise in: 🔹 Consumer Engagement 🔹 Parts, Accessories & Service Performance 🔹 Actionable Insights & Diagnostics 🔹 Warranty & Repair Efficiency 🔹 Technical Information & Learning Solutions 🔹 Sales Performance
Our Purpose: To empower Movers and Makers to thrive in an ever-changing world
Our Mission: To harness expertise, creativity, and technology to deliver innovative automotive solutions
Our Vision: To enhance every mobility journey globally
MSXI partners with almost every car manufacturer worldwide and remains committed to trust, innovation, and customer-centric service, building upon our proven legacy since 1931.
Apply now! Learn more about us →
MSX International: Equal Opportunities Employer
We encourage applications from all backgrounds and are committed to accessibility and inclusion, welcoming candidates of all abilities, sexual orientations, ethnicities, genders, and ages. If you meet the minimum criteria, we guarantee an interview for applicants with disabilities.
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