MSX International
Aftersales Excellence Coach (Southern England)
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Aftersales Excellence Coach – Audi UK Network (South of England)
Company Description
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. Combining deep industry expertise with advanced data analytics and custom software solutions, MSXI helps automotive dealership networks improve performance by:
- Increasing revenue
- Reducing costs
- Enhancing customer satisfaction
The Role
MSX International is seeking a high-performing Aftersales Coach to support improvements at Audi UK dealerships in the UK (majority based in the South of England).
Key Responsibilities
The Aftersales Excellence Coach will:
- Drive improvements in Aftersales Key Performance Indicators (KPIs) across Audi UK dealerships.
- Work with Managers and Aftersales Teams to:
- Root cause areas of underperformance
- Agree and implement action plans
- Coach improved techniques in:
- Customer satisfaction
- Customer preparation and technical pre-planning
- Electric Vehicle Hybrid Checkout (EVHC)
- Workshop productivity
- Teamworking and communication
- Process improvement and quality management
- Facilitate sustainable solutions and continuous improvement
- Ensure service levels are delivered by:
- Consistently applying coaching structures
- Using agreed analysis tools
- Presenting a professional image
- Build strong relationships with Audi UK Area Teams
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Requirements: About You
Ideal candidates share a friendly, analytical personality and possess:
Experience & Skills
- 3-5 years’ experience in automotive aftersales
- Good knowledge of business KPIs – able to analyse data and identify improvement opportunities
- Experience implementing aftersales processes
- Self-sufficient and adaptable approach
- Strong communication skills
- Ability to prioritise workload and meet contracted hours
Administrative & Technical
- Accurate and timely administration for:
- Visit reports and SMART action plans
- MSXI Activity tracking
- Expenses and mileage claims
- Consistent use of agreed analysis tools for root cause analysis and objective feedback
Travel & Logistics
- Valid UK driving license required for travel
- Willingness to travel, including overnight stays (all business expenses covered)
Working Pattern & Location
- 40 hours per week
- Monday–Friday
- Field-based role, with hybrid working and quarterly National Team Meetings
- Location: Covering southern regions of the UK
- Self-managed schedule, with occasional overnight business trips
Benefits & Perks
Joining MSX International means becoming part of a thriving, diverse team with a commitment to growth and innovation. Benefits include:
- Competitive compensation: Up to £45,000 per year (pro rata)
- Company car
- Company credit card and fuel card
- 25 days annual leave (plus UK bank holidays, pro rata)
- Pension plan
- Cash back healthcare scheme
- Career progression with global opportunities
- Flexible working to suit individual needs
- Equal opportunities employer (committed to disability inclusion)
- Access to cost-of-living differences and further development
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For more details, visit msxi.com.
About MSX International
MSXI is a global powerhouse with over 5,000 employees across 80+ countries, serving as a trusted partner to automotive manufacturers. Key service areas include:
- Consumer engagement
- Parts, accessories & service performance
- Actionable insights & diagnostics
- Warranty & repair efficiency
- Technical information & learning solutions
- Sales performance
MSXI’s Purpose, Mission & Vision
- Purpose: To empower Movers and Makers to thrive in an ever-changing world
- Mission: To combine technological expertise and global creativity for tailored solutions
- Vision: To enhance every mobility journey worldwide
Diversity & Inclusion
MSXI proudly supports the Disability Confident scheme and welcomes applications from all backgrounds, including:
- Sex, race, disability, neurodiversity
- Age, sexual orientation, gender reassignment
- Religion/belief, marital/parental status
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