LSH Auto
Aftersales Executive - Mercedes Benz
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Aftersales Executive - Mercedes Benz
Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.
Your Responsibilities
- Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
- Schedule and manage service appointments, ensuring optimal workflow in the service department.
- Collaborate closely with service and parts teams to provide timely updates and information to customers.
- Proactively seek customer feedback and address any issues or concerns in a professional manner.
- Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
- Work towards achieving key performance indicators related to aftersales service.
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Requirements
The successful candidate will possess:
- Previous experience in an aftersales or customer service role within the automotive sector.
- Exceptional communication skills and a commitment to delivering outstanding customer service.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- A valid driver's licence is essential.
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Benefits Include:
- A range of Mercedes Benz training and leadership programmes
- Refer a friend scheme – up to £1000
- Funded ongoing training and development
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
Hours - 45
Salary - £30,387 Plus OTE bonus
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