Acorn Kia Business
Aftersales Executive (Warrington & St Helens)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are currently seeking a highly motivated individual to join our fantastic Aftersales team.
As our Aftersales Executive, you will play a key role in ensuring the smooth and efficient day-to-day operations of the Aftersales Department. Your responsibilities will include coordinating with internal teams to deliver excellent customer service, managing administrative tasks, maintaining accurate service records, and assisting with scheduling repairs, services, and follow-ups.
Your proactive approach and attention to detail will help streamline operations, support the service team, and contribute to the overall success and reputation of our aftersales department.
Main Duties
- Supporting the operations of the two service departments.
- Role to progress into Aftersales Executive through coaching.
- Accepting online bookings in line with timed service level agreements and processing on the dealer management system.
- Customer follow-up calls after Service visit.
- Customer visit file pack preparation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Additional Duties
- Supporting the two service Departments with general administration around the role.
Essential
- Motor Trade Service Advisor: 2 years experience – Not essential
- A genuine desire to deliver the highest standards of customer engagement and satisfaction
- A team player with a confident and friendly manner
- Ensure delivery of all opportunities
- Ability to work with company processes/systems
- Be able to manage the booking system to make sure appointments are logged correctly and time slots filled
- Manage each customer journey from start to finish
- Excellent communication skills
- A great outgoing personality
- Keen eye for detail
- Comfortable working in a fast-paced environment
- Forward-thinking mentality
- Confident and friendly telephone manner
- Full UK Driving license – preferred but not essential
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you are interested and feel you would be great in this role, please get in touch. We would love to hear from you! Please send your CV along with a covering letter.
Job Type: Permanent
Not the perfect job for you?
Join our recruitment mailing list and we'll keep you posted about the latest jobs and opportunities across our dealerships.
Get the latest jobs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills