Pembrook Resourcing
Aftersales Manager
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Aftersales Manager – Abingdon
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£45,000 Basic Salary | £60,000 OTE
We are seeking an experienced and driven Aftersales Manager to lead a successful dealership's aftersales operation in Abingdon. This is an excellent opportunity for a proven automotive leader to take ownership of the Service and Parts departments, driving performance, profitability, and exceptional customer satisfaction.
The successful candidate will be responsible for managing the day-to-day running of the aftersales function, developing their team, and ensuring the highest standards of customer service and operational efficiency are maintained.
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Key Responsibilities
- Oversee the performance of the Service and Parts departments.
- Drive profitability through effective departmental management and process improvement.
- Lead, motivate, and develop the aftersales team to achieve departmental objectives.
- Monitor and improve customer satisfaction and retention levels.
- Ensure workshop efficiency and productivity targets are achieved.
- Manage budgets, departmental KPIs, and financial performance.
- Maintain compliance with manufacturer standards and dealership procedures.
- Build strong relationships with customers, suppliers, and manufacturer representatives.
- Identify opportunities to increase revenue through service plans, maintenance packages, and aftersales products.
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What We're Looking For
- Previous experience as an Aftersales Manager, Service Manager, or similar leadership role within the automotive industry.
- Strong understanding of dealership aftersales operations.
- Proven ability to lead and develop high-performing teams.
- Commercially minded with strong financial awareness.
- Excellent communication and customer relationship skills.
- Organised, proactive, and results-driven approach.
- Full UK driving licence.
What's On Offer
- £45,000 basic salary.
- £60,000 OTE.
- Manufacturer and leadership training.
- Excellent career progression opportunities.
- Supportive and successful dealership environment.
- Company benefits package.
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