Marshall Motor Group
Aftersales Manager
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Aftersales Manager
Aftersales Manager
Marshall Audi Sales Wimbledon
Key Offer
- Salary: Basic up to £55,000, OTE of £75,000 + company car
- Leave: 25 days’ annual leave (increases with service) + bank holidays
- Perks:
- Life assurance & pension scheme
- Discounts on car purchases and servicing
- Access to exclusive shopping and lifestyle perks
- Hours: Full-time (45 hours/week), including Saturday mornings on a rota basis
About the Role
At Marshall Audi Sales Wimbledon, we’re seeking a dynamic and experienced Aftersales Manager to lead exceptional customer service and drive commercial success in our service department.
Key Responsibilities
- Manage the day-to-day operations of the service department, ensuring productivity, efficiency, and financial targets are met.
- Lead, coach and inspire a team of Technicians, Service Advisors, Parts Valet coordinators, and other service team members, fostering a culture of excellence and customer-focused outcomes.
- Oversee departmental financials, collaborating with Head of Business and support teams to maintain profitability, compliance, and high customer satisfaction standards.
- Maintain a positive team culture, driving performance, engagement, and professional development.
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Requirements
We’re looking for candidates with:
- Experience as an Aftersales or Service Manager, with a strong background in service operations.
- Demonstrated ability to manage large, diverse teams effectively, setting clear expectations while leading by example.
- Exceptional customer service skills and analytical finesse, with a focus on manufacturer and industry compliance.
- An alignment with our company values, including a commitment to delivering both results and a supportive, positive work environment.
About Us
Marshall Motor Group represents over 25 leading automotive brands across England’s largest network (130+ locations). As part of the Constellation Automotive Group—home to Bruce Muir (webuyanycar), cinch, and BCA—we connect over 4,000 employees with excellence, integrity, respect, and innovation.
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We’re looking for customer-centric, proactive talent eager to grow both personally and in driving our success.
Benefits & Opportunities
Financial & Progression
- Competitive performance rewards via a flexible bonus scheme (based on achievable KPIs).
- Career development through tailored training (pre-selected courses + choices of your own).
- Ongoing manufacturer training and Group-wide development pathways.
Wellbeing & Rewards
- Life insurance and contributory pension plan.
- Exclusive retailer discounts via our employee savings platform.
- Referral incentives: Up to £2,000 for successful candidate referrals.
Our Commitment
Marshall Motor Group adheres to equal opportunity and inclusive employment policies, fostering advancement regardless of gender, race, age, sexual orientation, religion, disability, or background. We celebrate diversity and strive for equitable growth for all employees.
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