KMT Waterjet
Aftersales & Service Engineer UK (m/f/d)
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Aftersales & Service Engineer UK (m/f/d)
After Sales & Service Engineer (m/f/d) for High Pressure Waterjet Cutting Systems
About the Role
KMT Waterjet, part of the SHAPE Technologies group, is seeking an After Sales & Service Engineer (m/f/d) within the EMEA region, with a focus on the UK market. Our electro-hydraulic high-pressure pumps and accessories have set industry standards for over fifty years.
As a sales and service company, KMT employs approximately 70 employees across Europe, UAE, and India, delivering solutions directly to customers in waterjet cutting technology.
Major Duties and Responsibilities
- Perform service work, including:
- Preventative maintenance
- Machine inspections
- New installations at customer sites
- Troubleshoot, diagnose, and resolve machine failures both onsite and remotely via telephone
- Provide technical support to KMT customers, ensuring proactive maintenance to minimize downtime
- Promote sales of KMT spare parts and maintenance programmes
- Uphold the professional image of KMT’s technical service department and genuine product brand
- Be prepared for frequent travel, including overnight stays and time away from home as required
- Build long-term, trust-based customer relationships through consistent service, sales, and courteous interaction
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Required Skills and Qualifications
- Technical education in mechanics and/or electronics (preferably measured engineering)
- Electrical qualification is preferred but not mandatory
- Practical experience in mechanical, electrical, and hydraulic engineering
- Customer-focused personality with a professional, positive attitude
- Strong organizational skills
- Proficiency with Microsoft Office software
- Excellent written and verbal communication skills
- Flexibility and willingness to travel, with availability for extended periods away from home
- Valid driving license is an essential requirement
- Fluency in English for internal and customer communication. Additional foreign language skills are advantageous
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What We Offer
- Comprehensive training programme delivered regionally and at our headquarters in Germany
- Fully expensed company vehicle (including tools)
- Laptop and mobile phone for work use
- Professional workwear provided
- Friendly, dynamic working environment in a multicultural, international team
- Team culture, long-term career prospects, and competitive incentive bonus schemes
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