George P. Johnson UK
Agency Operations Manager - Experiential Marketing Agency
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Job Purpose
As Agency Operations Manager, you will support the Senior Manager, Agency Operations in driving and managing various internal agency initiatives. This is a strong mid-level management role requiring a good understanding of the agency way of working, a solution-oriented mindset, and process driven.
While the scope of agency initiatives is dynamic, a primary initial focus for this role will be supporting our AI implementation plan and securing ISO 20121 certification.
Key Responsibilities
- Primary Initiatives: Support the rollout of the AI implementation plan and spearhead the process to achieve and maintain ISO 20121 certification, becoming the internal UK subject matter expert.
- Sustainability Reporting: Manage the UK annual emissions reporting, support global sustainability assessments (e.g., EcoVadis, CDP), and use TRACE to produce client sustainability reports.
- Culture & Training: Design and deliver sustainability training and build a culture of advocacy across the agency.
- Stakeholder Engagement: Collaborate with global stakeholders to align on best practices and global initiatives.
- Operational Expertise: Become a point person for UK agency processes, systems, and tools.
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About You
- Collaborative & Driven: You hold yourself to high standards and love working closely with a team to get things done.
- Solution-Oriented: You look for practical, creative ways to solve problems and improve how things run.
- Clear Communicator: You express ideas and information clearly, whether talking to clients or colleagues, adapting your style to match your audience.
- Active Listener: You welcome feedback, learn from it, and quickly turn it into action.
- Proactive: You manage your time effectively, keeping projects moving forward and on track independently.
- Detail-Driven: You have a sharp eye for detail, and can easily master new systems and software.
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Background & Experience
Required:
- Minimum 8 years of experience in a fast-paced agency or corporate setting.
- Proven background in operations and driving internal initiatives.
- Strong organizational and time management skills, with the ability to prioritize effectively.
- Experience in sustainability practice and business reporting.
- Ability to train team members.
- Process-oriented with a passion for driving positive change.
Desirable:
- Experience with AI implementation and adoption.
- Familiarity with ISO 20121, ISO 14001, or similar frameworks.
- Knowledge of day-to-day office operations (facilities, Health & Safety).
- Prior line management experience.
- Experience with TRACE or emissions reporting.
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