Accenture
Agentic Strategy & Advisory Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Agentic Strategy & Advisory Consultant, Song Service CL9 - Consultant London
We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes, and strategic roadmaps.
Our Mission
Is to help our clients deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth. Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
About the Team
The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose for our people: to grow, to build new skills, and do our best work.
We focus on:
- Reinventing customer service across physical, digital/app-based, and AI-powered channels
- Data-driven transformation across service to reduce cost and drive growth
- Designing future-ready service models, enabled by platforms, data, and automation
- Embedding GenAI, intelligent automation, and decisioning into customer service journeys and operations
- Supporting clients to define a customer-first mindset, helping them shape their business and operating models
- Delivering measurable business outcomes, not just great experiences
We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.
What You'll Do
- Support building AI strategies for clients
- Contribute to business cases, value frameworks, and AI investment narratives
- Conduct competitor analysis to inform AI strategy recommendations
- Use Data and Business insights to identify value opportunities for our clients, helping them track and realise benefits
- Bridging business value and agentic capability, translating what AI can do into what the business should do
- Support the development of client-facing materials including exec presentations, roadmaps, and proposals
- Build AI fluency and advisory craft through immersion in live engagements
- Contribute to client delivery
- Own defined workstreams within strategy projects, from research and analysis through to client presentation
- Create new insights for our clients, interrogating data, building visualisations, and combining with business understanding to create compelling narratives
- Support workshops, interviews, and co-creation sessions with client stakeholders
- Collaborate across Song teams to bring integrated perspectives into strategy work
- Grow people, capability, and the practice
- Contribute to thought leadership, templates, and reusable assets in AI advisory
- Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience Required
- Professional experience in consulting, strategy, customer experience, or digital transformation with a strong desire to specialise in AI advisory.
- The most important thing for us is mindset: intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations.
- Core experience
- Background in consulting, strategy, customer experience, digital transformation, or a related field
- Industry experience in Communications, Media, Banking, and Public Service
- Experience producing high-quality analytical and strategic outputs; research, benchmarking, presentations
- Experience working with data to identify pain-points, track performance, and demonstrate value
- Experience in the creation of business cases and understanding of value tracking principles
- Experience translating business priorities into AI strategies
- Proven ability to work within cross-functional teams and contribute to complex projects
- Excellent written and verbal communication, able to structure complex ideas clearly
- Proactive and self-directed, able to manage your own workload and ask the right questions
- AI, data, and technology awareness
- Strong understanding of AI and Agentic AI and how these capabilities scale across programmes
- Awareness of data structures and strong understanding of performance metrics / value measurement
- Experience in:
- GenAI-enabled services (e.g. conversational AI, agentic workflows)
- AI strategy and value measurement concepts
- AI tools such as ChatGPT, Claude Code/Codex/Gemini, Copilot, or similar
- Data discovery and analysis of large data sets using SQL
- Building experiences on Conversational AI ecosystem such as GECX, Microsoft, Amazon Lex, PolyAI, Cognigy, Cresta, Sierra, Decagon, Parloa
- Leadership & consulting skills
- Strong analytical and problem-solving capability
- Clear, confident communication; written and verbal
- Ability to manage your own delivery within a project structure
- Comfortable working in agile, fast-moving consulting environments
- Eagerness to build client-facing skills and grow into an advisory role
Set Yourself Apart
- Academic or professional work related to AI strategy, digital transformation, or customer experience
- Experience in Telco, Financial Services, or Public Sector
- Evidence of AI fluency — personal projects, published writing, certifications, or experimentation
- Data analysis beyond excel - experience with Visualisation tools, data querying, or coding languages
What's in it for you
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity, and a wide range of health and wellbeing benefits. These include perks such as:
- 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
- Family-friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and Mental Wellbeing support.
- Employee Assistance Programme, Career Development, and Counselling.
- A range of generous Parental Leave offerings.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning, and building rapport with clients, peers, leaders, and communities.
As an employer, we will be as flexible as possible to support your specific work/life needs.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.
Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.
World. Explore your next step at Accenture
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location