HM Revenue & Customs
Agile Delivery Manager
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Agile Delivery Manager – Enterprise Integration Services, HMRC
Where your expertise and ambition drive transformational digital experiences, for one of the UK’s most critical organisations.
About The Job
Job Summary
Discover a career where purpose, growth, and a strong sense of belonging align with your skills and passions. Listen to our colleagues share their experiences of working at HMRC—where real impact meets rewarding opportunities.
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HMRC operates through collaborative Customer Groups, each contributing toward a unified priority—driving innovation and operational excellence. Your role will sit within our Chief Digital & Information Office (CDIO) Group, delivering end-to-end digital solutions spanning complex business, technical, and operational challenges.
About CDIO and Enterprise Integration Services (EIS)
Enterprise Integration Services (EIS) belongs to the Chief Engineering and Platform Office (CEPO), serving as the backbone of HMRC’s critical infrastructure.
- Manage over one billion transactions annually, ensuring rock-solid connectivity between hundreds of HMRC services.
- Underpin APIs and data File Transfers, validating secure, scalable, and efficient data flows both internally across HMRC and externally—across the UK/EU.
- Build authorised software integration platforms for stakeholders: software developers, Government Departments, and external partners.
- Leverage best-in-class open-source technologies in a true agile environment, where rapid adaptation, collaboration, and continuous improvement define delivery.
Together, our multidisciplinary teams focus on making technology work seamlessly—since this technology touches every part of HMRC’s operations.
Job Description – Agile Delivery Manager
Core Purpose
As the Agile Delivery Manager on projects delivered through EIS, you’ll be the guiding force behind cross-functional teams. Your expertise will ensure swift, value-driven delivery, aligning with HMRC’s strategic priorities and user needs.
Key Responsibilities
You will:
- Coach and empower teams in Agile and Delivery Management practices (e.g., Scrum, SAFe), nurturing self-organising teams.
- Devise solutions where traditional or “waterfall” approaches would destabilise project progress.
- Act as the link between coaching providers & transition faced in team strategy transitions—bridging the gap between theory and operational agile practices.
- Remove bottlenecks, balancing visibility with accountable prioritisation, ensuring sustainable flow along journey stages.
- Expand the agile community in HMRC—by developing agile skills, embedding agile values, and driving collective problem-solving.
- Inspire trust between teams and stakeholders—clarifying expectations, negotiating trade-offs, and fostering collaboration over silos.
- Managing ambiguity consistently: keeping teams flexible—knowing when to adapt being right, not rigidly sticking to plans.
- Align delivery with visions and outcomes—revealing where strategic focus has value, and where it’s navigable.
- Invite “how might we” conversations and give input on new strategies before problems become major barriers.
- Enable continuous improvement by actively supporting teams to learn lessons from previous projects.
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Success Factors
Leaders in the delivery profession generate not just quick wins, but lasting positive impact. Our communities thrive when managers do more than follow procedures: they put relationships with their teams first.
Who We Want
Exceptional candidates will demonstrate:
- Unquenchable curiosity about new methodologies and a collaborative, growth mindset.
- Strong “people” leadership beyond just gears—solving obstacles with empathy.
- Positive energy, genuine ability to recognise deep commitments of individuals and communities towards HMRC’s wider impact, and translating this into supporting delivery across the full range of HMRC’s digital transformation programme.
- Willingness and ability to contribute to shared workings for professional development, including supporting peers and colleagues through their learning journey.
Person Specification
The delivery manager will have:
- Evidence of delivering medium to large digital projects with high quality, supporting users’ needs and ensuring real business value.
- Proven Agile delivery experience using frameworks like Scrum or Agile at scale.
- Track record of challenging & removing blockers in multi-disciplinary teams, understand business complexity and navigate trade-offs across technical constraints.
- Hand-on influencing skills with stakeholders—balancing language and understanding their needs to enable delivery.
- Experience of shaping efficient team behaviour during "forming, norming & storming” stages—building and empowering high-performing teams effectively.
Key Technical & Behaviour Criteria
Essential Technical Skills (assessed in the selection process)
(elaboration based on role and framework)
- Use of Agile delivery methods (via coaching, workshops & continuous feedback)
- Managing value streams and forecasting delivery improvements
- Managing multiple priorities and stakeholder relationships
• Why we look for this: delivery on core HMRC projects hinges on committing to excellence across delivery lifecycles—optimising risk, cost, and quality.
Demystifying our Technical Pipeline: • Ensure leaders reinvent success by keeping their focus squarely on user value.
Location & Office Information
Disclaimer on Locations
HMRC will soon reposition offices. Some locations (marked below) will relocate ahead of transition.
| Current Site | Future Relocation | Notes |
|---|---|---|
| Benton Park View, Newcastle | Pilgrims Quarter, Newcastle | Subject to policy and relocation schedule |
| Telford Plaza, Telford | Parkside Court, Telford | מוצרים in Bradfordwho retiring, pausingpilgrim |
| Others | Relocation TBD |
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Jumars’ Team: Move Support
- HMRC offers a Moves Adjustment Payment for approved relocations (e.g., Bradford to Leeds).
Flexibility Policy
HMRC supports a hybrid model—target: average up to 2 days working remotely over a full month, where home environments are suitable.
- Minimum onsite presence falls into HMRC risk management needs for operational/professional components .
Reasonable Adjustments For accessibility benefits: please inform recruitment support” Winners before submission for consulments with arrangements as needed – eg, e.g., interview rooms, adequate break periods.
Selected Benefits
Remuneration
Gross Salary: £45,544 Additionally:
- Civil Service Defined Benefit Pension: Contribution is £13,194/year, or
- Replaced by Alpha Pension: Meet minimum CS salary realms at 28.97% equivalent.
Leave & Flexibility
- 25-30 days annual leave (progressive yearly increases in service).
- Carer’s leave (en forced ‘passengers’).
- Support in personal developmental journeys: coaching, learning courses.
Other Perks
- Hybrid office policies with realistic work-life balance potential.
- Discounted travel.
- Environmental schemes from workplace subsidiary, family support programmes.
Selection Process
Application Essentials
Read instructions carefully: • Ensure grant items match required minimum entry points. •-Verlag CV (spec style + past 5 roles max 150 words + PS).
Please ensure all documentation—CVs and 750-word personal statements—tie clearly to scenario/Advertised criteria listed.
Application Format
- Simple 3-steps Application form
- Sift – CVs scanned for alignment.
- Decision Combines technical knowledge/review with Personal Journal & CV Assessment. (suits eg medium/large-scale complexity scenarios)
• Once through initial application pool check - ACTIVE interview discussions included:
-
Technical Presentation :
- We’ll outline strengths if execution as part of phased core deliverables the role needs.
- Before interview—prepare ready examples of delivery management.
- Use STAR Technique for modeling impact to questions.
-
Interview panel :
- Technique Accessories Series arise thus common scenario approaches faltered.
Eligibility
- Mistakes in eligibility checks made within two working days prior closing may prove final.
- Moratorium period round 10Mai_Max. SAMRH Square apply to succession skills.
Sponsorship: Visa/visas for Skilled Worker status are not available for this vacancy.
Contact & Process Points
Connect for Queries:
- Job Contact: Chloe Lambourne ✉️ chloe.lambourne@hmrc.gov.uk
- Recruptions Core: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Additional Resources
- Download HMRC app—save NI number for seamless credential support .
Security Measures & FAQ’s
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