HM Revenue & Customs
Agile Delivery Manager
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About the Organisation
HMRC is structured into Customer Groups, all working towards a shared goal. Your role will be within our Chief Digital & Information Office (CDIO), delivering tailored solutions to complex business, technical, and operational issues.
Within the Chief Engineering and Platform Office (CEPO), you’ll contribute to Enterprise Integration Services (EIS). EIS manages over a billion transactions annually, ensuring seamless connections between hundreds of HMRC services. EIS operates modern API and file transfer platforms, enabling integration between software developers and Government Departments while securely moving data across the UK and EU.
We thrive in agility, leveraging open-source technologies, and adopting agile methodologies to achieve results efficiently.
Job Title: Agile Delivery Manager
About the Role
As an Agile Delivery Manager, you’ll lead and motivate multidisciplinary teams to deliver high-quality digital products that align with user needs while driving organisational value. You’ll champion Agile practices, coach teams and stakeholders, and cultivate an environment of collaboration, transparency, and continuous improvement. Success in this role demands a deep understanding of Agile methodologies, problem-solving agility, and strong interpersonal skills.
Our Agile Delivery Manager Community fosters peer learning and growth through shared experiences.
Key Responsibilities
Core Responsibilities
- Coach & Guide: Mentor teams and stakeholders in Agile and Delivery Management techniques, fostering best practices.
- Progress Tracking: Monitor and drive effective delivery, while identifying and removing blockers swiftly.
- Team Leadership: Lead embedded teams across the delivery lifecycle, applying modern methodologies to ensure progress and continuous improvement.
- Cultural Advocacy: Create a culture of collaboration, transparency, self-organisation, and transparency.
- Stakeholder Collaboration: Work closely with stakeholders to align expectations and drive favourable outcomes.
- Community Engagement: Engage actively with the Agile Delivery Manager community, contributing to its evolution.
- Team Dynamics: Apply comprehensive team development techniques (forming, norming, storming) to empower high-performing teams.
Person Specification
We seek a passionate, self-motivated professional who is drawn to fast-paced digital environments and thrives on driving results. You’ll be adept at:
- Leveraging complex problem-solving and creative thinking
- Inspiring teams to deliver value-driven solutions;
- Employing influence, communication, and negotiation skills to drive impact;
- Mentoring, coaching, and managing multi-disciplinary teams and stakeholders;
- Balancing priorities in high-visibility, large-scale projects.
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Areas of Growth:
- Finance management and commercial/supplier relationships
- Handling ambiguity and prioritisation on large-scale initiatives.
Essential Criteria
- Proven track record of successful delivery of medium-to-large digital products
- Builds credibility as an ** veteran Agile Delivery Manager** by employing proven Agile methods effectively;
- Demonstrates event criement prioritisation, barrier removal, and stakeholder influence across complex projects;
- Works effectively within multi-disciplinary teams;
- Demonstrates strong negotiation, influencing, and coaching skills with varied stakeholders.
Location & Working Flexibility
Office Closures & Moves Our current locations are under transition in line with our strategic relocation plan. Primitive sites currently include:
- Newcastle (moving to Pilgrims Quarter after Benton Park View)
- Telford (moving to Parkside Court after Telford Plaza)
If your preferred site aligns with these transitions, you’ll be informed of this at the job offer stage.
Leeds Locations
- Moves Adjustment Payment applies to former HMRC colleagues relocating from Bradford. Further details available in our relocation guidance.
Selection Note: Applications must reflect realistic locations you’re willing to work from. Unsuccessful applications may occur if your selections do not match HMRC eligibility.
Benefits
Amidst a salary of £45,544, HMRC contributes £13,194/year to the Civil Service Defined Benefit Pension Scheme. The pension benefits include:
- Generous leave (starting at 25 days annually, increasing by 1 day per year up to 30).
- 28.97% matching pension contributions to Alpha pension (by salary percentage).
Working Arrangements: Flexible/Hybrid options allow 2 days/week home working (based on operational and service needs). Your suitability for flexibility is evaluated case-by-case.
Other Benefits:
- Family-friendly policies and personal support within a psychologically-safe workplace.
- Coaching and personal development opportunities to harness your potential.
Selection Process
For this role, assessments align to Success Profiles, covering Experience and Technical Skills domains.
How to Apply: Submit:
- A Name-biased CV: Detail the last 5 positions with 100 words max per role.
- A 750-word Personal Statement: Address how your skills and experience align with the key responsibilities and essential criteria.
Sift Process:
- High-quality applications undergo two layers of evaluation (CV initial eval + in-depth assessment).
- Extra scrutiny may occur for high-volume campaigns, with scoring adjustments driven by candidate quality.
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Interview:
- Panel/interview tests technical skills and experience using STAR technique for examples.
- Technical presentation evaluation on pre-defined skills.
virtual interviews and prioritised candidates will be notified thereafter.
Eligibility & Context
Disability-friendly processes. Successful candidates will undergo criminal record checks and name-checking against DBS policies.
We adhere to the Civil Service’s integrity standards and actively oppose plagiarism or fabricated narratives in your responses.
Visa Support: HMRC is unable to sponsor a Skilled Worker Visa for this position (non-UK eligibility listed below).
Terms & Additional Notes
- Working hours are based on the Civil Service salary band, adjusted by work rate.
- Secure baseline personnel security checks are mandatory, per UK government security standards.
Civil Service Requirements:
- Commitment to uphold Civil Service Code
- Embrace merit-based recruitment and support Diversity and Inclusion (including the Disability Confident Scheme).
..." More resources available to explore HMRC’s application processes and working for Civil Service.
Eligible Nationalities
- UK/EU/Swiss Residents, along with Commonwealth citizens currently residing/eligible to work in the UK.
- Non-UK applicants: see official eligibility guidance.
Note: Feedback is limited to attendees of interviews or assessments.
Main Contact for Applicants
📧 Chloe Lambourne: chloe.lambourne@hmrc.gov.uk 📧 Recruitment Team: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
⚠ Additional Queries - Ask in writing within 5-working-days prior to vacancy close to the above email addresses.
Non-COVID19 Pre-Employment Adjustments
- Guidance on reasonable accommodations and hearing assistant services (e.g. sign-language).
- Wheelchair-accessibility and visual impairment support are available; contact team beforehand for this.
Administrative Policies: A high-engagement reserve list acts as a talent pool for predefined succession plans.
*Primary citations cited align to **HM Revenue and Customs Public Information*External.]
- Further image/APIs: government-designed outputs and protections.
✝️ Note: CIA or automation tool-examples must factually reflect your experience to avoid issues of fake submissions.
© HMRC UK. This advertisement acts as a public information directive pending guidelines from denotation of information. Import. Abide by English/Welsh requirements for interactions.
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