HM Revenue & Customs
Agile Delivery Manager
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Agile Delivery Manager – Enterprise Integration Services (EIS)
About the Job
Discover a career in your hands at HMRC – purpose, growth, and a true sense of belonging. Hear from current employees in our YouTube series about what it’s really like to work here.
At HMRC, we實際運作 Customer Groups aligned toward one common goal, working within the Chief Digital & Information Office (CDIO) Group. This role sits within our Chief Engineering and Platform Office (CEPO), specifically in Enterprise Integration Services (EIS), responsible for over 1 billion annual transactions and services connecting hundreds of HMRC systems.
Key Area: Integration Platforms
EIS delivers:
- API services (inbound/outbound) enabling seamless integration between HMRC’s digital services and external actors.
- File transfer solutions for secure, high-volume data movement within the UK and EU.
- Support for developers and Government departments on authorised software integrations.
- Implementation of modern open-source technologies in an agile operating framework.
Job Description
As an Agile Delivery Manager in EIS, you will:
- Guide and empower multidisciplinary teams to deliver high-value digital solutions that align with user needs and HMRC strategic objectives.
- Employ transformational Agile and Delivery Management practices, coaching stakeholders across CDIO and HMRC on adoption and adaptation.
- Foster a collaborative culture while driving agility, transparency, and continuous improvement.
- Partner alongside teams for full lifecycle coordination, monitoring progress (using frameworks like Scrum or Kanban), backlog grooming, risk mitigation, and forecasting.
- Serve as an advocate for delivery excellence, ensuring team autonomy while aligning on priorities with executive stakeholders.
You’ll support the Agile Delivery Manager Community, led by passionate peers committed to knowledge sharing, mentorship, and mutual growth.
Person Specification
We seek an ambitious and self-driven individual with passion for people-centred delivery. Ideally, you:
- Flourish in high-energy, digital-first environments—speed, problem-solving, and urgency are your strengths.
- Master stakeholder influence and communication, bridging diverse needs across partnerships (internal/external).
- Excel at coaching and mentoring, balancing clarity with empowerment.
- Demonstrate freight with complex, large-scale projects requiring effective prioritisation, clarity of ambiguity, and ownership.
- Hold first-class interpersonal skills with a bias for doing what’s best for users and the team.
Technical & Leadership Experience
- Work-solutions in coaching multi-disciplinary teams and leading initiatives from inception to successful delivery.
- Familiarity with financial management and commercial/supplier relationships in environments handling large-scale fiscal data.
- Approach to Ambiguity and volume prioritisation for mission-critical, high-visibility workflows.
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Key Responsibilities
Team Development
- Champion Agile methodologies: Coach teams and stakeholders on scrum/kanban, facilitative leadership, and build capacity.
- Mentor collaboration: Leverage team-forming tactics and model dynamic working structures.
Delivery Governance
- Monitor and proactively manage risks/dependencies, removing blockers before they derail timelines.
- Maintain actionable forecasting with clarity for reporting to senior leadership.
- Balance visibility with transparency—hold both teams and stakeholders accountable to shared outcomes.
Stakeholder Alignment
- Negotiate expectations with functional leads, delivery sponsors, and customers.
- Establish clear timelines, quality benchmarks, and acceptance criteria.
Community Engagement
- Actively contribute to the Agile Delivery Manager Community; participate in gemba walks, roadshows, and collaborative workshops.
Essential Criteria
Meet all of the following, with evidence in your application:
- Demonstrable track-record in ** aflevering high-quality digital products** (hint: include specifics like user happiness, cost savings, or system performance improvements).
- Proven expertise in Agile Delivery Management (cinch is techniques such as ceremonies, retrospectives, and the sustainable pace of work).
- Unshakable multitasking: Experience navigating complex, multi-prioritised environments and weighing influence in high-stakes environments.
- Efforts to empower teams through hands-on approaches (mentoring, skill-building, conflict mediation).
- Significantly extensive communication impact, e.g., stakeholder management in projects $500k+, cohesive alignment of IT/clerical teams, or streamlining cross-department collaboration.
Office Closures & Locations
HMRC office locations are evolving. Designated sites like: Benton Park View, Newcastle → Pilgrims Quarter; Telford Plaza → Parkside Court are subject to future relocation.
Willingness to relocate is a prerequisite—offers are behaviourlock-bound unless the closure criteria were pre-agreed.
Leeds-Specific Details
Applicants with current HMRC roles in Bradford may qualify for a Moves Adjustment Payment. Eligibility baselines outlined in HMRC’s Policy.
Required: Commitment to inclusive and sustainable solutions for HMRC’s evolving base. Avoid adding optional preferences stages of applications—these are not processed.
Benefits Package
Compensation
- Starting Salary Package at £45,544 per annum.
- Civil Service Pension (employer contribution of £13,194, increasing to £19,323 on multiple tiers)
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Flexibility & Wellbeing
- Hybrid/ Flexible Working: Core in-office hours ensure connectivity while flexibility accommodates personal life demands. HMRC aligns to 60% in-office and proportions for part-timers.
- Holiday Entitlements: Starts at 25 days per year, growing to 30 with tenure.
Long-term security
- Additional Pension (Alpha): 28.97% employer match
- Family-Friendly Initiatives: 20 weeks paid maternity/partner leave; childcare vouchers.
- Career Development: Robust training with tailored mentorship and structured coaching opportunities.
Hiring Process
1. Application Requirements
Submit:
- A name-blinded CV (prior 5 roles max 100 words each), fusing detailed context on:
- Your last four roles (current role included).
- Tangent contributions: e.g. Size and complexity of projects, Apache tech (Kafka, NiFi), plus team outputs in pixels and numbers.
- A 750-word Personal Statement directly correlating your qualifications to HMRC’s criteria specifically referring to key responsibilities archive objectives.
Initial Sift
Applications undergo flowing CV and cover letter reviews and candidates aligning best on merit reiteratively entered into later stages.
Technical Skills Presentation
Shortlisted candidates presenting on past delivery projects—evaluate holistically ensuring technical contingence, clever questioning of LCR auto-balance or migration implications in live environments.
Eligibility Requirements
- No sponsorship: This role does not offer visa support—only applicants eligible for UK settlement.
- Typical Timelines: Sift occurs within two weeks of application cut-off.
Additional Resources
For experience matching, visit:
- “Your Authorised Ingress” Series on HMR Employee YouTube Channel
- Explore Locations & VDI Challenge Planning
Contact Points
- Detailed calls/accessibility requests: submited@ubs-partnerships.ps - your assistance needs noticed before closing.
- Special Circumstances: Naturally adaptable Health Support requests and interview adjustments based on disability status.
Functional Essentials
- Working in or moving to English or Welsh Role: Early specified language support all HMRC services communicate through it.
Alternate for the Civil Service:
Civil Service **Gold{"standard"} - Employment Code outlines compliance for all HMRC appointees.
As a leverage for potential collaboration candidates:
- Working for HMRC: Individual Experience Roundtable Testimonials
Join HMRC flexibility with interesting vision—move mountains for monumental projects!
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