Marks & Spencer
AI Adoption Manager
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What You’ll do
Your key accountabilities will include
- Own the Copilot 365 adoption workstream at M&S day-to-day, acting as the go-to person for Copilot across the business
- Primary M&S lead on the Microsoft Copilot roadmap, translating what's coming into clear implications for M&S and shaping decisions on what features to turn on, when, and for whom (e.g. Agents, Connectors, Cowork)
- Bring Workplace Tech, InfoSec, Data Governance and AI Governance together around a joined-up Copilot plan, making sure rollout stays within M&S's InfoSec, Data Governance and Responsible AI frameworks
- Own the day-to-day Microsoft relationship for Copilot adoption, get the most out of funding, expertise and early access, manage delivery partners (e.g. Accenture, WM Reply), and stay close to Copilot licensing, commercials and ECIF funding alongside Procurement and Finance
- Embedded within the AI team, partner with the BU adoption leads to make sure Copilot is ready for adoption, use cases and value
Who you are
Your skills and experience will include
- Experience leading a product, platform or capability workstream in a large organisation, ideally involving M365 Copilot or similar enterprise AI tooling on the rollout, capability or product side
- Strong working knowledge of the Microsoft 365 ecosystem, a genuine interest in how Copilot fits into it, and good awareness of the Microsoft Copilot roadmap with the ability to translate it for business audiences
- Comfortable working across InfoSec, Data Governance and Workplace Tech, and confident engaging directly with Microsoft and delivery partners
- Strong stakeholder and influencing skills, able to get things done without owning the teams, a confident and concise communicator, and comfortable in ambiguity and a fast-moving technology landscape
- Awareness of AI Governance, Responsible AI and Fair Usage frameworks, familiarity with Copilot Studio / Agents or other agentic tooling, and retail or multi-site business experience (all desirable)
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What's in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
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Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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