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AI Business Analyst / Knowledge Architect (Contract)
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AI Business Analyst / Knowledge Architect (Contract)
6 Months Initial Contract – Must work from the UK
About Alto Software Group (ASG)
Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year.
We are building a data-driven, operationally efficient platform business. AI will be a structural lever in improving internal productivity, reducing operational cost, and enhancing customer experience.
The Role
Contract Business Analyst / Knowledge Architect (Discovery & Enablement)
You will act as the discovery engine for ASG’s internal AI programme. Responsible for finding the workflows AI should transform and structuring the knowledge AI depends on.
Core Responsibilities
Workflow Discovery & Analysis
- Map current-state workflows across functions through:
- Interviews
- Observation
- System data analysis
- Identify and quantify:
- Inefficiencies
- Manual effort
- Bottlenecks
- Build business cases for each automation opportunity, including:
- Baseline metrics
- Expected ROI
- Margin impact
- Translate findings into clear requirements for:
- AI Engineer
- Delivery teams
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Knowledge Architecture
- Design:
- Taxonomies
- Knowledge structures for company documentation
- Audit, clean, and restructure existing:
- SOPs
- Policies
- Training content for AI consumption, including RAG knowledge bases
- Establish documentation standards, including:
- Format
- Ownership
- Review cadence
- Ensure knowledge bases serve retrieval pipelines accurately with AI Engineer
Process Documentation & Adoption
- Produce:
- SOPs
- Process maps
- RACI documentation where needed
- Support adoption with:
- Playbooks
- Training materials
- Track realised benefits after each automation is deployed
What Success Looks Like (6–12 Months)
- Priority workflows mapped, with:
- Quantified baselines
- Costed opportunity backlog
- Structured, AI-ready knowledge base for priority domains
- Steady requirements pipeline feeding automation delivery
- Documentation standards adopted and owned by the business
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Required Experience
Analysis & Knowledge Management
- Proven business analysis experience in:
- SaaS
- Technology environments
- Strong process-mapping and discovery skills (e.g., BPMN)
- Experience in knowledge management or information architecture, including:
- Taxonomies
- Content structuring
- Metadata
- Familiarity with how LLMs consume knowledge (RAG awareness) – highly desirable
- Experience with documentation platforms (e.g., Confluence, Notion)
- Working data literacy – SQL desirable
Ways of Working
- Skilled in:
- Stakeholder interviewing
- Eliciting efficient workflows
- Ability to quantify:
- Cycle times
- Process volumes
- Cost of manual effort
- Track record of delivering as a contractor with:
- Clean documentation
- Effective handover
Personal Attributes
- Structured and rigorous
- Curious, with high attention to detail
- Excellent written communication
- Comfortable working in ambiguity
- Outcome-focused and pragmatic
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