natgridProd
AI Business Engagement Lead
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About Us
At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as an AI Business Engagement Lead and find your superpower.
National Grid is hiring a AI Business Engagement Lead.
This role operates under a hybrid working model and is based out of the Warwick, UK office. Hybrid work expectations are subject to business needs and company policy.
About The Role
The AI Engagement Lead is responsible for helping NGET identify, shape, prioritise and realise value from Artificial Intelligence opportunities across the organisation.
Operating within NGET's federated operating model, the postholder acts as the link between central Data & AI capability and business-led demand, helping teams translate AI opportunities into clearly defined, governed and value-focused initiatives.
The role works closely with AI Business Leads, AI Catalysts, Product Line Directors and delivery teams to support AI adoption, use-case development and value realisation. It complements existing governance, product and technical delivery functions and does not replace formal product ownership, architecture, engineering or Data Science responsibilities. Current AI enablement structures include AI Business Leads as local adoption leaders and AI Catalysts as peer champions supporting AI uptake across NGET.
This role will:
- Lead discovery and engagement activities to identify AI opportunities.
- Convert business needs into structured AI use cases.
- Administer our AI Catalyst and AI Business Leads networks.
- Maintain a qualified pipeline of AI opportunities and support prioritisation.
- Support adoption, benefit tracking and value realisation.
- Promote responsible AI practices and early risk identification.
- Connect business demand with Product, Architecture, Data & AI and delivery teams.
- Capture and share lessons learned, reusable patterns and adoption insights.
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What You'll Do
- Define and build market models, test new products and services, mine big data to better understand customers and their energy habits, be the catalyst of process re-engineering through advanced analytics.
- Perform analysis on resource supply and demand scenarios and forecasts for use in various business activities including investment planning, margin analysis, production of licence obligated documents, charge setting, reporting, revenue forecasting, and for commercially agreed services.
- Undertake retail and wholesale price analysis to be able to form a view of how government policy and our scenarios impact upon energy prices.
- Undertake analysis on primary energy supply (coal, biomass, oil).
- Deliver transmission demand monitoring service, throughout reporting and maintain large loads database for purpose of financial results for the board, government minister reports, government energy statistic reports.
- Undertake additional scenarios meeting the terms of the commercial demand service contract as and when required.
- Provide analysis and work collaboratively to provide both internal and external engagement and thought pieces.
About You
- Experience in business analysis, digital transformation, organisational change, product discovery or technology adoption.
- Strong stakeholder engagement and workshop facilitation skills.
- Ability to translate business problems into clear requirements and opportunities.
- Experience working within matrixed or federated organisations.
- Understanding of AI technologies, including Generative AI, Copilot-style tools and intelligent automation.
- Experience defining success measures, benefits and business outcomes.
- Working knowledge of data governance and responsible AI principles.
- Experience within energy, utilities, engineering or critical infrastructure environments.
- Familiarity with Product Line operating models.
- Experience with AI adoption programmes, champion networks or communities of practice.
- Knowledge of Data Fabric, Data Mesh or governed data-product approaches.
- Familiarity with Microsoft Copilot, Cowork or AI agent technologies.
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What You'll Get
- Competitive Salary: circa £43,000 - £50,000 per annum (dependent on location, capability, and experience).
- Additional benefits:
- Flexible benefits such as a cycle scheme, share incentive plan, technology schemes.
- Ongoing career development and support to help you cover the cost of professional membership subscriptions, course fees, books, examination fees and time off for study leave – so long as it is relevant to your role.
- Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness.
- Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare.
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We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
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