Playtech
AI Delivery & Operations Manager
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AI Delivery & Operations Manager – Playtech
About Playtech
Founded in 1999, Playtech boasts a premium listing on the Main Market of the London Stock Exchange and specialises in regulated and regulating B2B markets. Leveraging proprietary technology, they deliver innovative gaming products and services—focused on ensuring a safe, engaging, and entertaining gaming experience.
As the gaming industry’s leading technology company, Playtech combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation. Explore more at www.playtechpeople.com and www.playtech.com.
At Playtech, they believe people are their biggest asset, and diversity in thought, experience, and characteristics enriches their work environment, leading to better business decisions. Transparency and embracing differences lie at the core of their responsible business practices.
Ready to level up your career?
This is not just a delivery role—it’s an opportunity to shape how AI is delivered at scale across Playtech.
We’re seeking an AI Delivery & Operations Manager who can:
- Bring structure to fast-paced environments.
- Simplify complexity.
- Keep a highly technical team aligned and focused.
- Thrive on colossal impact through delivery, operations, and tangible outcomes.
Job Description
Your Influential Mission: You Will…
Agile Delivery Management
- Take ownership of agile delivery cadences, including:
- Sprint planning, daily stand-ups, retrospectives, and dependency management.
- Backlog planning, ticket management, assignment, and end-to-end delivery tracking.
- Defining and delivering documentation processes for the Central AI team and business units.
- Lead short-, medium-, and long-term planning, prioritisation, and reporting.
- Deliver projects internally and cross-functionally, involving stakeholders and resources from all Playtech Business Units.
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Platform Operations
- Own monitoring, alerting, incident, and problem management, as well as post-mortems and corrective-action tracking for the Central AI Platform.
- Hands-on management when incidents arise, fostering a culture of safe and compliant AI operations across the AI team and Playtech.
- Define and implement processes to enable safe and scalable AI platform adoption, while maximising self-service and innovation.
- Collaborate closely with Security, Privacy, Service Ops, and business-unit teams to establish shared processes.
Governance, Audit & Compliance
- Oversee audit documentation, process execution, and evidence management across frameworks such as:
- ISO 27001
- Financial IT General Controls (ITGCs)
- Emerging AI standards like ISO 42001
- The EU AI Act
- Drive governance and compliance practices ensuring the team and platform operate to the highest standards.
AI-First Ways of Working
- Champion AI-first workflows by automating delivery, operations, and audit processes using AI tools and the platform.
- Set industry standards for AI adoption at Playtech by proving and refining capabilities internally before rolling them out.
Potential People Leadership
- Manage team members in the Central AI team, depending on your experience and interests.
Qualifications
Components for Success: You…
- Have proven Agile delivery management experience in a technical engineering environment.
- Demonstrate a solid background in platform operations, including:
- Monitoring, incident response, problem management, and SRE (Site Reliability Engineering) practices.
- Show demonstrable experience handling audit and compliance evidence (e.g., ISO 27001, ITGCs, or comparable frameworks).
- Excel in cross-functional collaboration with stakeholders such as:
- Playtech Product Units
- Security
- Compliance
- Privacy
- Legal
- Service Ops
- Have deep knowledge and enthusiasm for AI systems and solutions, with a willingness to travel hands-on with AI tools and build workflows.
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Extra Bonus Points If…
- You have experience with AI or cloud platforms, particularly Google Cloud Platform (GCP) AI / Vertex AI.
- You’ve worked with platform onboarding and self-service operational models.
- You’ve automated delivery and operations workflows using AI tooling.
Culture Fit
Thrives in playtech’s culture that values:
- Ownership & accountability—taking responsibility for delivery, operations, and outcomes.
- Proactive cross-functional collaboration across global teams.
- Innovation with responsibility, balancing improvement with strong governance and compliance.
- Versatile challenges that keep you motivated and growing.
- Hybrid working flexibility:
- Modern, comfortable office environment
- Remote work
- Bonus package and benefits.
Additional Information: The Central AI Team
The Central AI team is Playtech’s AI Centre of Excellence, dedicated to driving AI adoption across the business. Operating at the intersection of platform engineering, solution delivery, and governance, the team:
- Builds shared AI capabilities.
- Enables business units to apply AI safely and effectively.
- Currently supports 80+ use cases, presenting a unique opportunity to:
- Work on real enterprise challenges using cutting-edge technologies.
- Shape AI at scale across Playtech’s global operations.
- Influence solutions used by thousands of colleagues and millions of players.
Backed by strong executive support, AI is key to Playtech’s strategy, offering high visibility and long-term impact.
Playtech is an equal opportunities employer, aiming to create inclusive teams where everyone feels welcome to be themselves.
At Playtech, you’re welcome. Join us in shaping the future of gaming innovation!
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