Monq
AI Implementation Manager
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About the Role
You're not just managing implementations — you're turning enterprise complexity into measurable impact. At Monq, every deployment is a live proof that AI can fundamentally change how large organisations negotiate. As AI Implementation Manager, you own that proof end to end: from the first kick-off call with a Fortune 500 CPO to the moment Monq is embedded in their procurement workflow and delivering outcomes they can point to.
This isn't a coordination role, and it isn't a process role. You translate complex enterprise requirements into concrete delivery plans, hold cross-functional teams to them, and make sure every customer goes live on time and at full value — with the minimum structure needed to get there and none of the bureaucracy that slows everyone down. What you build becomes the foundation for how Monq scales its customer base globally, so you're not inheriting a playbook. You're writing the first one.
Ready to define how the world's largest enterprises adopt AI-powered procurement negotiation? Let's get in touch.
What You'll Be Doing
Enterprise Implementation Delivery
- Own end-to-end implementation projects from kick-off through to go-live, accountable for delivery on time, on scope, and to the quality bar Monq's enterprise customers expect
- Translate complex customer procurement requirements into structured solution designs and phased implementation plans that the engineering team can execute against
- Act as the primary point of contact and trusted advisor for Fortune 500 procurement and IT stakeholders throughout the full implementation lifecycle
- Proactively identify risks, manage escalations, and keep senior stakeholders informed with clear, direct communication — no surprises at go-live
Cross-Functional Coordination
- Coordinate between Monq's Product, Engineering, and GTM teams to ensure seamless execution across every customer deployment
- Work closely with the SAP Integration Consultant and Forward Deployed Engineers to translate customer system landscapes into precise integration requirements
- Feed structured customer feedback and deployment learnings directly back into the product roadmap — you are one of the primary sources of ground-truth insight about how enterprise customers actually use Monq in production
Scalable Delivery Operations
- Build the implementation frameworks, onboarding playbooks, and delivery templates from scratch — just enough to let Monq run multiple enterprise deployments in parallel without quality degradation, and not an ounce of process for process's sake
- Define and track success metrics for each implementation — clear go-live criteria, adoption milestones, and measurable procurement outcomes that customers can report internally
- Contribute to the development of Monq's customer-facing documentation, integration guides, and training materials
What You'll Need
Essential Experience
- 4+ years in software implementation, implementation consulting, customer success, or enterprise project management — ideally at a B2B SaaS or enterprise technology company
- Proven track record of delivering complex enterprise software implementations on time and to scope, with multiple stakeholders and technical dependencies in play
- Experience working directly with senior enterprise stakeholders — CPOs, CIOs, Heads of Procurement — and managing their expectations through a multi-month delivery cycle
- The judgement to hold a complex, multi-stakeholder delivery together — timelines, dependencies, risks, comms — with lightweight structure rather than heavyweight process
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Technical Understanding
- Comfortable engaging with technical concepts at a sufficient level to translate between customer IT teams and Monq's engineers — you don't need to write code but you need to understand what's being built and why
- Familiarity with enterprise system landscapes including ERP platforms such as SAP, Oracle, and Coupa, as well as API integrations and procurement data flows
- AI-first mindset — you're actively curious about how AI systems work, comfortable discussing their capabilities and limitations with enterprise buyers, and you use AI tooling in your own day-to-day work
Professional Skills
- Exceptionally organised with strong written and verbal communication — you can produce a clear project plan, a crisp stakeholder update, and a precise requirements document with equal ease
- Comfortable operating with ambiguity in an early-stage environment where the frameworks don't exist yet because you haven't built them yet
- High ownership mentality — if something is at risk of going wrong on your implementation, you surface it and fix it before anyone has to ask
Nice to Have
- Background in procurement, supply chain, or strategic sourcing — either as a practitioner or as a consultant serving those functions
- You've built an implementation or customer success function at an early-stage startup from zero, not just operated one that already existed
- Familiarity with AI agent systems, LLM-powered applications, or autonomous workflow tools
- Process is a tool, not a religion. You've worked inside structured methodologies and you know exactly when to drop them. We don't care about PMP or PRINCE2 — at our stage they're overhead. We care that you can keep a hard delivery on track with judgement and momentum, not a stage-gate checklist
- Experience managing simultaneous implementations across multiple geographies
Compensation and Benefits
At Monq, we recognise that great implementation leadership is what turns a strong product into a category-defining company. We offer:
Competitive Package
- Significant equity stake — play a real part in Monq's potential to capture a $4.2T market
- Bi-annual performance bonuses tied to successful enterprise deployments and customer outcomes
Work Environment
- Remote-first with quarterly team gatherings
- Direct collaboration with Fortune 500 procurement and IT teams
- Annual team retreat — fully-funded off-site focused on AI innovation and team building
Career Growth
- Visa sponsorship available for exceptional candidates who complete our recruitment process
- Opportunity to define the implementation function for AI-powered enterprise procurement negotiation
- Direct mentorship from founders with backgrounds at Revolut and HSBC
Others
- No HR organisation
- Minimum 30 days of annual leave and a day off in the month of your birthday
- Flexible working hours as long as we get the things done
- Temporary work from abroad up to 120 days a year (certain limitations apply depending on your nationality/work authorisation status and tax obligations)
Our Interview Process
We run a focused interview process designed for senior implementation talent:
Screening Call (30 minutes)
- Overview of your implementation and project delivery background, including the types of enterprise environments you have worked in
- Introduction to Monq's platform, customer base, and the implementation challenges specific to autonomous negotiation deployments
- Alignment on role expectations, location, and career goals
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Skills Interview and Home Task — Take-home and Debrief (45 minutes)
- Take-home task: given a realistic Fortune 500 procurement scenario, produce a phased implementation plan covering stakeholder map, integration requirements, key risks, success criteria, and go-live milestones
- Walk through your plan with the Monq team, explaining your prioritisation decisions and delivery approach
- Discussion of how you turn ambiguous enterprise requirements into structured, executable delivery plans
Problem Solving Interview (45 minutes)
- A live scenario based on a real implementation challenge Monq has encountered — a deployment at risk, a scope change mid-cycle, or a critical stakeholder misalignment
- Assessment of how you diagnose the situation, communicate with senior stakeholders, and recover delivery without losing customer confidence
- Discussion of the most complex enterprise implementation you have personally owned from kick-off to go-live
Bar Raiser Interview and On-site Collaboration (half a day)
- Deep conversation with one of Monq's co-founders on the most complex enterprise deployment you have delivered and what you would do differently
- Working session with Monq's Engineering and Product teams on a current live customer implementation challenge
- Meeting with Fortune 500 procurement and IT stakeholders to understand their environment and requirements firsthand
- Assessment of your ability to operate confidently at the intersection of technical delivery, customer success, and product development
About Monq
Monq is building the first AI platform specifically designed for strategic procurement negotiation. We're creating a blue ocean in a $4.2 trillion market that has been ignored by existing AI solutions. Our team brings together deep technical expertise in AI with proven experience in enterprise software and procurement.
We're backed by forward-thinking investors who understand the massive opportunity in applying advanced AI to high-value B2B negotiations. With several major enterprises joining us, we're positioned to become the category-defining platform for AI-powered procurement. We are founded and backed by Revolut and HSBC executives.
Why This Matters
Every 1% improvement in strategic procurement represents a $42 billion market impact. We're not just building software — we're creating the future of how businesses negotiate their most critical deals.
Equal Opportunities Statement
Our team is a priority, and we're committed to building a workplace where people from all backgrounds can do the best work of their careers. We believe that diverse teams deliver better outcomes for enterprise customers and build more resilient organisations — and we hire accordingly.
Monq is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender reassignment, marital or civil partnership status, age, disability, pregnancy or maternity, or any other basis as protected by the Equality Act 2010.
We actively encourage applications from people with diverse backgrounds and experiences to join this multicultural, ambitious team.
Accommodations for Applicants with Disabilities
Monq is dedicated to providing reasonable accommodations to job applicants with disabilities. If you require any adjustments during the recruitment process, please indicate this in your application or contact us directly at recruitment@monq.io
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