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M+C Saatchi UK

AI Operations and Adoption Manager

London
Posted 15 days ago
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Senior Project Manager – AI

We’re seeking a Senior Project Manager – AI to lead the operational delivery of M+C Saatchi Group’s AI capability (MICA) as it scales globally.

This role sits at the heart of our AI ecosystem, ensuring the infrastructure, governance, tooling, and processes supporting MICA operate effectively and at pace. You will transform AI ambition into scalable, consistent ways of working across the Group.

Reporting to the Chief People & Operations Officer, and collaborating with Consulting, Experience and Performance CEO (as the AI sponsor), as well as IT, Legal, Procurement, and business leaders, this role will facilitate safe, efficient, and impactful AI deployment. This London-based position operates in a hybrid-working environment and spans a global team network.


About the Role

As MICA scales across the Group, we need a dedicated programme lead to manage its operational backbone.

This is a hands-on programme delivery role focusing on infrastructure, governance, rollout, and adoption—distinct from AI strategy, client work, and product development. Instead, it ensures the tools, processes, and frameworks are robust to support these areas.

You will oversee a complex, fast-moving programme spanning technology, policy, vendor management, and organisational rollout, working across multiple stakeholders and disciplines. Success will be measured by:

  • A well-managed, scalable AI tool ecosystem across the Group
  • Clear, up-to-date governance and usage frameworks
  • Smooth onboarding and adoption of AI tools within teams
  • Strong vendor and contract management discipline
  • Delivery of key infrastructure upgrades enabling AI at scale

Responsibilities

  • Lead the end-to-end delivery of the MICA operations programme, ensuring alignment, tracking, and on-time completion of all workstreams
  • Manage the -group approved AI tool inventory and roadmap, collaborating with IT, Procurement, and Legal, while communicating effectively with business stakeholders. This includes:
    • Coordination of new tool onboarding
    • Recommendations to the steering committee for sunsetting non-approved tools
  • Evolve the AI governance framework with Legal, IT, Procurement, and business stakeholders, ensuring policies remain current and compliant
  • Maintain and refine GenAI production guidelines, aligning with IP, usage, and tool permissions across disciplines
  • Drive adoption and change management, including:
    • Coordination of onboarding and training programmes (cohort rollouts)
    • License allocation, utilisation tracking, and ROI assessments
    • Learnings reviews from pilot phases
  • Support vendor governance, renewals, and contract management with Procurement and IT partners
  • Oversee AI infrastructure projects in collaboration with the IT team
  • Lead governance forums (e.g., SteerCo and taskforces), ensuring actions, timelines, and documentation are properly managed
  • Coordinate agent management, applying governance frameworks for build requests, approvals, inventory, and credit management (with IT for optimisation)
  • Embed sustainability (planet and D&I) considerations in:
    • Policy, governance
    • Training and supplier assessments
  • Track and report on programme progress, risks, and delivery milestones
  • Maintain a consistent drumbeat of communications and knowledge-sharing on tool capabilities, both globally and with cohort AI Champions

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Requirements

Experience & Qualifications

You will bring:

  • Proven experience as a Senior Project or Programme Manager in a complex, cross-functional environment
  • Experience working with—or implementing AI tools—within an enterprise setting (no deep technical expertise required)
  • Tool rollout, system implementation, or infrastructure project experience
  • Strong record of stakeholder management, including engagement with IT, Legal, Procurement, and Operations
  • Background in managing third-party vendors and contracts for timely delivery
  • Expertise in running structured governance, reporting, and risk management processes
  • Acute organisational and attention-to-detail qualities
  • Interest in emerging technologies
  • Familiarity with agile or hybrid delivery frameworks
  • Preferred: Relevant project management qualifications
  • Working knowledge of sustainability principles and their operational application
  • Understanding of responsible AI, including:
    • Ethics, bias, governance
    • Environmental impacts

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Key Behaviours

You thrive in environments where you must:

  • Bring clarity and order to fast-moving, complex programmes
  • Multitask efficiently while retaining focus on detail
  • Communicate clearly and confidently to diverse stakeholders
  • Operate proactively and problem-solve pragmatically
  • Build strong cross-functional relationships
  • Own your contributions and drive operational outcomes
  • Balance pace and rigour to maintain control

Benefits

  • Central role in shaping global AI deployment at scale
  • Strategic leadership exposure with transformational initiatives
  • Opportunity to define and scale AI operations from the ground up
  • Collaborative and entrepreneurial work environment
  • Competitive compensation and benefits, including:
    • 27 days annual leave
    • Private healthcare
    • Employer contributory pension, life assurance, and income protection
  • Wellbeing support:
    • Subsidised gym membership
    • Diversity and Inclusion programs
      • Learning opportunities
      • Mentoring programmes
      • Active Employee Resource Groups (ERGs) with events
  • Personal and professional development tailored to success in this role

About M+C Saatchi Group

M+C Saatchi Group is committed to:

  • An inclusive culture that values diversity
  • Being an Equal Opportunity Employer, basing hiring decisions solely on merit

Reasonable adjustments are considered at all recruitment stages—please notify during your application.

Personal data is handled in compliance with GDPR.

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Skills

Project Management
Stakeholder Management
Governance
Risk Management
Vendor Management
AI Tools Implementation
Change Management
Organisational Rollout
Communication
Attention to Detail
Agile Methodologies
Sustainability Principles
Responsible AI
Infrastructure Projects
Training Coordination
Tool Adoption

Location

London, England, United Kingdom

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