M+C Saatchi Group
AI Operations and Adoption Manager
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Senior Project Manager – AI
M+C Saatchi Group
We’re seeking a Senior Project Manager – AI to take the lead on the operational delivery of M+C Saatchi Group’s AI capability (MICA) as it scales globally. This central role ensures the infrastructure, governance, tooling, and processes behind MICA operate effectively and at scale, translating AI ambition into consistent, scalable ways of working across the Group.
Based in London with a hybrid working pattern, this role operates across a global network of teams, reporting to the Chief People & Operations Officer and collaborating closely with CEO for Consulting, Experience and Performance, as well as IT, Legal, Procurement, and business leaders.
About the Role
As MICA scales across the Group, the successful candidate will:
- Lead a hands-on programme focused on infrastructure, governance, rollout, and adoption.
- Manage a complex, fast-moving programme spanning technology, policy, vendor management, and organisational rollout across multiple stakeholders and disciplines.
- Ensure that tools, processes, and frameworks are in place to support AI strategy, client work, and product development—distinct from AI product ownership.
Success will be measured by:
- A scalable, well-managed AI tool ecosystem across the Group
- Clear, up-to-date governance and usage frameworks
- Seamless onboarding and adoption of AI tools
- Strong vendor and contract management
- Key infrastructure upgrades enabling AI at scale
Key Responsibilities
Programme Delivery & Orchestration
- Lead end-to-end delivery of the MICA operations programme, ensuring alignment, tracking, and on-time delivery across workstreams.
- manage the approved AI tool inventory and roadmap, coordinating onboarding, sunsetting recommendations, and governing tool permissions with IT, Procurement, Legal, and business stakeholders.
Governance & Policy
- Evolve the AI governance framework in collaboration with Legal, IT, Procurement, and business leaders, ensuring compliance and currency.
- Maintain and refine GenAI production guidelines, covering IP, usage, and tool permissions across disciplines.
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Adoption & Change Management
- Drive adoption initiatives, including:
- AI onboarding and training programmes
- Cohort-based rollouts
- License allocation and utilisation tracking
- ROI assessments and learning reviews
Vendor & Infrastructure Management
- Support vendor governance, contract renewals, and management in partnership with Procurement and IT.
- Coordinate AI infrastructure projects closely with IT.
- Manage agent governance, overseeing approvals, inventory, and credits—with alignment from IT.
Governance & Agency Oversight
- Facilitate governance forums (e.g., SteerCo and task forces), ensuring actions, timelines, and documentation are effectively managed.
- Embed sustainability (planet and D&I) considerations into policies, governance, training, and supplier assessments.
- Track and report on programme progress, risks, and milestones for senior leadership.
Communication & Knowledge Sharing
- Maintain a regular comms schedule on tool capabilities—both globally and with cohort AI Champions—to drive Integration.
About You
We’re looking for a highly organised, delivery-focused project leader who excels in complexity, cross-functional collaboration, and balancing operational details with senior leadership discussions. You thrive in ambiguous environments and are passionate about practical AI implementation.
Experience & Qualifications
- Proven track record as a Senior Project or Programme Manager in a complex, cross-functional environment.
- Experience with AI tool implementation in an enterprise setting (technical expertise not required).
- Background in tool rollouts, system implementations, or infrastructure projects.
- Strong stakeholder management across IT, Legal, Procurement, and Operations.
- Vendor and contract management experience in a delivery context.
- Ability to run structured governance, reporting, and risk management.
- Experience with D&I, sustainability, or responsible AI principles.
- Familiarity with agile/hybrid delivery approaches (desirable).
- Relevant project management certification (preferred).
Core Behaviours
- Adding clarity to ambiguous, fast-moving programmes.
- Managing multiple priorities while retaining precision.
- Proactive, solution-driven communication with diverse stakeholders.
- Building strong cross-functional relationships.
- Driving ownership, outcomes, and pace with rigorous controls.
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Why Join Us?
- Take a central role in shaping AI deployment globally.
- Work with senior leadership and strategic transformation initiatives.
- Define and scale AI operations from the ground up.
- Contribute to an entrepreneurial, collaborative culture.
Compensation & Benefits
- Competitive salary and benefits.
- 27 days annual holiday, private healthcare, employer-contributory pension.
- Life assurance, income protection, subsidised gym membership.
- Diversity & Inclusion initiatives, including learning opportunities, mentoring programmes, and Employee-Led Networks.
- Robust personal development support.
About M+C Saatchi Group
M+C Saatchi Group is an Equal Opportunities Employer that pivots on brutal simplicity. Our commitment to inclusivity, diversity, and merit-based selection drives everything we do.
- GDPR-compliant data protection policies.
- Active Employee Resource Groups.
- Flexible processes for reasonable adjustments during recruitment.
Founded in 1995, we are now the biggest Independent creative agency group in the world*.
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Equal consideration will be given where eligibility and required job-related skills are met independently of any characteristics, including:
- Disability
- Age
- Gender reassignment
- Pregnancy & maternity
- Race, colour, and national/ethnic origin
- Religion/belief
- Not married/common law partners/Aj
- Sexual orientation
- If you would value any adjustments—a footnote omitted: “in April we celebrate pride month”. To discuss further, contact us early:
Update: M+C Saatchi Group is an Equal Opportunity Employer for all employees (gay, bi, straight, trans, non-binary etc.)
*Design sentiment & brand health could be inflected via global rather than “in the world” inclusive commitment & values. All employees held with GDPR fully respected in line.
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