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AI Product Owner – AI & Innovation
Reports to: AI Product Manager
Location: London / Edinburgh / Stirling
Our Purpose
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role
The AI Product Owner is a key member of the M&G Life AI & Innovation team, responsible for maximising the value delivered by an assigned squad or pod. Working closely with the AI Product Manager, the Product Owner owns and prioritises the squad/pod backlog. You will bridge business needs and technical capabilities, identifying opportunities for AI-driven innovation, translating requirements into actionable work, and ensuring measurable business value. This role sits within a multi-disciplinary team and supports our ambitious growth strategy, digital transformation, and commitment to customer-centric AI solutions acting as the voice of the customer and business within a squad/pod.
Key Responsibilities
- Own, prioritise, and refine the squad/pod backlog, ensuring alignment with the overall product vision and business objectives set by the Product Manager.
- Collaborate with stakeholders to elicit, analyse, and translate business requirements into clear, actionable user stories and acceptance criteria.
- Support model development cycles by refining requirements, defining acceptance criteria for AI behaviour, and validating outputs.
- Validate and prioritise AI use cases, ensuring the squad/pod focuses on initiatives that deliver tangible business value.
- Facilitate workshops, sprint planning, backlog refinement, and other Agile ceremonies to drive effective delivery.
- Visualise and optimise business processes as part of user story refinement, ensuring solutions fit operational needs.
- Act as the primary point of contact for the squad/pod, communicating technical concepts clearly to non-technical audiences and ensuring stakeholder alignment.
- Champion adoption of new AI solutions, supporting change management, training, and transition activities within the squad/pod’s remit.
- Define and track KPIs/OKRs for squad/pod deliverables, reporting on impact and value delivered.
- Ensure compliance with data governance, privacy, and ethical standards in all squad/pod activities.
- Foster a culture of continuous improvement, experimentation, and learning within the squad/pod.
- Contribute to best practices in product ownership and support the development of the Product Owner community.
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Key Skills, Competencies & Experience
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Excellent communication and collaboration skills, able to work effectively with cross-functional teams and stakeholders.
- Ability to translate complex business needs into clear, actionable user stories and requirements.
- Proficiency in process mapping, requirements traceability, and backlog management.
- Understanding of AI concepts (e.g., machine learning, NLP, predictive analytics) and their business applications.
- Familiarity with relevant tools and platforms (e.g., Python, Power BI, Azure, Jira).
- Knowledge of Agile/Scrum methodologies, service design, and digital transformation.
- Awareness of data governance, privacy, and ethical considerations in AI.
- Project management and organisational skills, able to manage multiple priorities and deliver value in a fast-paced environment.
- Natural curiosity and enthusiasm for emerging technologies.
- Experience in business analysis, product ownership, or delivery roles for AI and innovation projects.
- Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders.
- Experience in Life or wider Financial Services sector preferred.
- Knowledge of product design and evolution into service design.
- Experience working in highly controlled and regulated environments.
- Degree in business, computer science, or related field (or equivalent experience).
- Relevant certifications (e.g., Agile, business analysis, AI business applications) are a plus.
What We Offer
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future.
Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
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To explore more about life at M&G and our full benefits offering, visit Life at M&G.
Our Commitment to Diversity and Inclusion
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com.
About M&G
M&G is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2024, we had £345.9 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
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