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Solution Engineer – Global Technology Scaling Leader (Toronto, Canada | New York City, NY)
About Andela
At Andela, we believe brilliance is evenly distributed, but opportunity is not.
For over 10 years, Andela has connected global enterprises with top-tier technical talent from 135+ countries, primarily in emerging markets like Africa and Latin America. As one of the world’s largest talent marketplaces, we empower organisations to deploy skilled technologists 33% faster, with capabilities in Application Development, AI, Cloud & DevOps, Data Engineering, and more.
Our exclusive AI-powered platform, Andela Talent Cloud, streamlines the talent lifecycle and enables 66% faster role hires—tying sales, hiring, and delivery in one unified solution.
Today, Andela is accelerating industry transformations—redefining talent acquisition and software development through generative AI.
The Mission
Are you an exceptional leader with results-driven execution and visionary strategy? If you thrive in high-impact, high-visibility roles, shaping the future of global tech talent and AI-driven engineering, we want you.
Join us to build a fairer world—where the brightest minds can scale humanity’s next breakthroughs.
The Role: Solution Engineer
Your Mission
You are Andela’s technical solutions architect—embedded deeply with customers to uncover challenges, design cutting-edge solutions, and execute proof-of-concepts (POCs) that lead to qualified wins and long-term growth. As a regional captain for AI solutions, you bridge the gap between customer needs and Andela’s delivery capability, driving mission-critical transformations in enterprise AI, cloud-native architecture, and automation.
This is a high-leverage, 0-to-1 opportunity—where visibility is executive, impact is measurable, and career growth is deliberate. You will lead end-to-end solutioning, fostering deep client trust and partnerships that drive multi-million dollar pipeline commitments.
Who You Are: Exceptional Leadership
We’re looking for high-impact leaders—those who elevate the women and men around them rather than just their own work. If the following sounds like you—or your future self—we’d love to talk:
- Low ego, high gravitas: You celebrate others’ ideas, own your mistakes, and unapologetically focus on "why" over "who"
- Ownership mentality: The moment a problem arises—you solve it, or escalate with a roadmap
- occasionally wrong? — the best leaders. You push your own and other teams’ thinking further
- One team: Truly unified teams—no silos, no data hoarding; low drama, high empathy, and a relentless focus on the "why"
- Writer & speaker: Ideas you share are to the point, solve a problem or catalyze a conversation
- Cross-functional steward: You coach leaders around you to be more like you (who leverage you far more than you realise)
- Mentor: You champion and uplift colleagues, ensuring no one ever bottlenecks in your leadership
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Key Responsibilities & Time Allocation (Executing 0-to-1 Win-Driving Mission-Critical Work)
Discovery & Scoping (25-30% Time)
- Lead customer discovery sessions to fully understand pain points, workflows, and business objectives.
- Identify strategic technical needs that leverage Andela’s uplift model (cloud migration, AI integration, DevOps, data sophistication).
- Design documented technical bios and propose AI-focused solution packages tailored to executive audiences.
Solution Architecture & Design (20-25% Time)
- Propose custom cloud-native and AI-powered architectures (AWS, GCP, Azure, LLMs, Knowledge Graphs) aligned with business goals.
- Create and communicate modular technical diagrams and workflows for enterprise adoption
- Develop bulked proposals with metrics-driven, ROI-focused positioning.
Proof-of-Concept (POC) Development (20-25% Time)
- Build operationally robust POCs that demonstrate product-market fit, blending customer specificity with Andela’s uplift expertise.
- Iterate production-grade code across full-stack development, AI/ML embedding, system wrappers, and automation layers.
- Execute cross-team collaboration with Andela’s delivery engineers, strategic evangelists, and sales staff.
Technical Win Leadership (10-15% Time)
- Serve as the technical authority point for clients, answering complex queries and escalating necessitating full-targeted engagement.
- At sales pitches, offer real-time coding demos, explain critical tradeoffs, and influence choices towards Andela’s strengths.
Execution Handoff & Delivery Enablement (20-30% Time)
- Scope delivery team composition, size, and mixture of sites to optimise business targets and project retention.
- Transfer context, strategy, and technical confidence to Andela’s Delivery Lead during handoff.
- Monitor critical phases, championing process improvements and driving team trust.
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Product & Market Feedback Radar (5-10% Time)
- Collaborate with product & engineering teams to hunt for gaps in solutions and uptick capabilities.
- Refine solution playbooks leveraging customer feedback, industry benchmarks, and AI novice adversities.
Success Metrics: Your Impact
- POC wins & crossover prospects (targeting ML&A leadership, engineers, LOB stakeholders globally)
- **Win rates with ops lift quality **(CAC reduction + TTE improvement)
- Handoff + retention hygiene (delivery team success + percentage client-partnerping)
- Pipeline Influence (Close-at-6-months: $1M–$2M commitment)
- Solution Engineering Uplift (measurably improving risk-to-value split through systematic playbook refinement)
Notes on metrics: They include tie-ins to metrics driving the pipeline, partnership, and the like.
Qualifications: You’ve Got Every Edge
Must-Haves
- 7–10 years total experience as software engineer, with 3+ years in systematic customer-facing roles.
- Proven pre-sales track record, leveraging executive presence to speed-goal commitments (if phrasing “deal” and petering to “miss alpha supplier leverage analytic disks” fits our dogma, you’ve established strong confidence).
- Come with confident resumes, tells—and stories demonstrated to achieve measured business outcomes.
- Technical Expertise: Demonstrated front-to-back hands-on engineering across full-stack layers, modern cloud architecture, and DevOps ecosystems—deep mastery ONE of cloud platforms (AWS/Google/Azure) plus container orchestration, CI/CD pipelines, and scalable microservices. Familiarity in APIs, data engineering, and basic AI/ML fundamentals (training models, inference, pipelines).
- Entrepreneurial drive: Your briefcase could house a vision for software that makes the world something new—and what happens when your instinct conflicts.
How This Competes
[Not required; added context.]
Nice to Have (To Rise Up Fast)
- Boutique tech consulting Morgage experience
- Soft-venture startup or scale tenure peptide in FinTech, Healthcare, or AI-driven-software
- Industry-critical certifications such as AWS, ML/AI spaces (several may apply) certificates. Also, pragmatic LLM, RAG-centric tutorials were burning a hole in your inbox.
Note: Past form is proven — meaning ability to converse effectively with teams without requiring intermediaries.
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