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AI Technology Programme Lead
About the Role
The AA is more than roadside assistance. For over a century, we’ve evolved to deliver a wide range of products and services to millions of customers, from roadside help to home and motor insurance, and the latest in driving technologies.
Location: London (hybrid: 3 office days per week) Type: Permanent, full-time Benefits: Annual bonus, cash-car allowance, private medical insurance
As our AI Technology Programme Lead, you’ll play a critical role in shaping how AI is delivered at scale within one of the UK’s most recognisable brands, contributing to our expansion, diversification, and modernisation.
You won’t be a hands-on AI engineer or a traditional project manager—this is about technology programme leadership in fast-paced, early-stage environments. You’ll drive clarity, pace, and governance while fostering innovation.
The Opportunity
You’ll oversee the AI Centre of Excellence, establishing governance, delivery discipline, and an operating rhythm to scale AI adoption across the business.
Key Responsibilities
- Lead the effective operation of the AI Centre of Excellence by defining governance, rhythms, controls, and delivery disciplines to drive AI maturity.
- Manage a portfolio of AI and data initiatives, ensuring visibility into progress, risks, dependencies, funding, resources, and business value.
- Guide selected AI initiatives through their lifecycle—from assessment and experimentation to deployment, adoption, and measurable outcomes.
- Collaborate with senior stakeholders, technical teams, and business areas to prioritise demand, unblock challenges, and align investments toward achievable results.
- Develop clear, compelling portfolio reporting and governance materials that simplify complex AI activity for decision-making.
- Shape and embed practical delivery frameworks across the AI Centre to enhance operational excellence.
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While you don’t need deep AI expertise, you must understand enough to build credibility, articulate value propositions, and facilitate smarter decisions.
Requirements
Essential Experience
- Technology programme leadership experience, preferably in transforming AI, data, analytics, automation, digital platforms, or complex technology projects.
- Aptitude for high-velocity environments, where you establish disciplines while accelerating innovation rather than just following existing frameworks.
- Proven ability to tackle tech program delivery with governance, prioritisation, RAID logistics, resource planning, financial oversight, reporting, and benefits tracking.
- Exceptional stakeholder engagement, communication, and storytelling skills to translate technical challenges into clear priorities, risks, and action plans.
- Influencing and change drive: Confident, pragmatic, and skilled at challenging resolution to mobilise cross-functional teams without stifling creativity.
- Delivery-focused mindset with keen commercial awareness, capable of shortening complex decisions and executing results in demanding tech contexts.
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About the AA
Our Chief Operating Office (COO) ensures stability, forward momentum, and innovation—we are the architects of change at The AA. As you join our journey, you’ll be part of shaping the future of UK motoring services.
Additional Information
Benefits & Culture
We reward commitment with a range of perks:
- 25 days annual leave + holiday buy scheme
- Pension scheme (with up to 7% employer contribution)
- Free AA membership from Day 1 (50% family/friend discount included)
- Discounts on AA insurance, car and home policies
- Employee discount scheme (inclusive of car salary sacrifice, healthcare, shopping, holidays, and more)
- Company-funded life assurance
- Diverse learning and development opportunities for career progression
- Employee Assistance Programme + 24/7 remote GP for you and your family
We’re an equal opportunities employer, championing diversity to create an inclusive culture where everyone thrives—and belongs. Five communities foster connection among employees with shared backgrounds, driving meaningful change.
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This role is another step in our journey: To create a fairer, safer, more enjoyable way for everyone to travel."
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