targetjobs UK
AI UX Conversational Analyst Internship
London
Posted about 23 hours ago
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Who You Are
Recent Grad
- Research focused Masters degree in Linguistics, Cognitive Science, or a similar field
Analytical Curiosity
- You love digging into data to find the "Why" behind a user's behavior
Writing Skills
- You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning
Research Background
- You have undertaken previous research projects in different areas. Cataloging experience is a plus
Some familiarity with LLMs (like Gemini) and a desire to learn professional tools
Mission-Aligned
- You believe that everyone, regardless of their bank account, should have access to legal protection
Language/Translation Skills
- You can understand the nuances in analyzing the style, tone, and language used by Copilot, and identify where users respond positively
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What the Job Involves
Rocket Lawyer is making the law affordable and simple
- You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience
- This is a high-impact role where you will see your work live in a product used by millions
Transcript Analysis
- Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity
Research Design
- Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products
User Research Support
- Help coordinate and take notes during usability sessions where real users interact with our AI agents
Quality Audit
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- Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform
Outcome Focused
- Focusing on producing insights on which conversations lead to conversion and engagement
Prompt Testing
- Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response
Style Guide/Rubric
- Based on your insights during this internship, create a style guide on voice and tone to which users respond better
Reports to
- Principal Product Manager
Location
- Remote, but you must be located in the UK during the internship
Duration
- June 8, 2026 - August 14, 2026, working 37.5 hours per week
The Application Process
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
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Skills
Linguistics
Cognitive Science
Data Analysis
Conversational Design
User Research
LLM
Gemini
Transcript Analysis
Research Design
Usability Testing
Quality Audit
Prompt Testing
A/B Testing
Style Guide Creation
Writing
Location