Customs Apprentice

Join George Baker as a Customs Apprentice and gain hands-on experience in import/export documentation. Work alongside experienced clerks, learn customs procedures and regulations, and build skills for a career in international trade while supporting smooth cross-border operations.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Process job requests and create new files for incoming shipments.
• Monitor and track vessel schedules and arrivals.
• Notify Customers of pending shipments and missing documentation.
• Gain a thorough understanding of customs regulations and import procedures.
• Communicate effectively with customers regarding their customs clearance and delivery requirements.
• Liaise with shipping lines, transport companies and warehouses to fulfil customer-specific delivery requirements accurately.
• Complete final invoicing in line with quotes.

Where you'll work

FELIXSTOWE MEGA DISTRIBUTION
CLICKETT HILL ROAD
FELIXSTOWE
ENGLAND
IP11 4BA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SUPPLY CHAIN ACADEMY LIMITED

Training course

Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
• Use standard operating procedures.
• Support customers with supply chain enquiries.
• Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
• Use continuous improvement techniques in the fast-moving consumer goods supply chain.
• Lead and participate in problem solving activities: 5 whys, fishbone analysis.
• Use capacity planning to inform fast-moving consumer goods supply chain processes.
• Apply team working principles.
• Escalate issues and tasks.
• Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
• Plan and adhere to customer lead times.
• Use data analysis outcomes to inform decision making in the supply chain function.
• Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
• Use order management tools to capture customer orders.
• Communicate with others verbally for example, colleagues and stakeholders.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Comply with health and safety legislation, regulations, standards, and guidance.
• Follow equity, diversity, and inclusion principles.
• Apply quality assurance procedures.
• Identify and document hazards and risks in the workplace. Apply control measures.
• Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
• Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
• Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.
• Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
• Use standard operating procedures.
• Support customers with supply chain enquiries.
• Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
• Use continuous improvement techniques in the fast-moving consumer goods supply chain.
• Lead and participate in problem solving activities: 5 whys, fishbone analysis.
• Use capacity planning to inform fast-moving consumer goods supply chain processes.
• Apply team working principles.
• Escalate issues and tasks.
• Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
• Plan and adhere to customer lead times.
• Use data analysis outcomes to inform decision making in the supply chain function.
• Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
• Use order management tools to capture customer orders.
• Communicate with others verbally for example, colleagues and stakeholders.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Comply with health and safety legislation, regulations, standards, and guidance.
• Follow equity, diversity, and inclusion principles.
• Apply quality assurance procedures.
• Identify and document hazards and risks in the workplace. Apply control measures.
• Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
• Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
• Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.