DSV
Air Export Operational Supervisor
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Job Req Number: 119016
Time Type: Full Time
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Air Export Operational Supervisor
Shannon
Mon-Fri, 37.5 hours per week
You don’t just manage tasks — you create structure, clarity, and momentum for your team. As an Operational Team Leader at DSV, you are responsible for the daily coordination and performance of our export airfreight operations. You ensure work is delivered efficiently, customer expectations are met, and your team is supported to succeed.
In a world where supply chains must stay in motion, your leadership makes a real difference — for customers, for your colleagues, and for the business.
What will you be doing?
- Plan and coordinate daily workloads, ensuring fair and effective task allocation
- Organise cover for holidays, absences, and peak periods to maintain service continuity
- Support the team in prioritising urgent, time-sensitive shipments and KPI-critical tasks
- Ensure customer KPIs and service expectations are clearly understood and consistently delivered
- Monitor operational performance and act early when service levels are at risk
- Support performance recovery activities where additional focus is needed
- Maintain clear, accurate, and accessible work instructions for all customer lanes and processes
- Identify gaps, standardise ways of working, and ensure consistency across the team
- Act as the first point of escalation for operational and customer queries
- Resolve issues professionally and support the team in complex situations
- Identify scope creep and ensure work aligns with agreed customer requirements
- Highlight inefficiencies, cost risks, or uncharged activities to support commercial control
- Communicate operational updates clearly and ensure changes are implemented consistently
- Support your team through change and represent their feedback to management
- Identify training needs and support ongoing development across the team
- Promote cross-training and reduce reliance on individual knowledge
- Contribute to branch and departmental meetings with performance insights and operational updates
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About you
- Experience in a Team Leader or senior operational role within airfreight
- Strong understanding of import/export processes and logistics operations
- Ability to lead, motivate, and support teams in a fast-paced environment
- A structured, detail-oriented approach with a focus on quality and performance
- Confidence handling escalations and making decisions under pressure
- Commercial awareness and understanding of customer service agreements
- Strong communication skills and ability to drive consistent ways of working
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
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Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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